I had been never advised that Ashley Furniture Shop had a NO-RETURN/REFUND POLICY. The Purchase Repetition must advise the clients concerning the return/refund plan. I will remember wondering concerning the product and also the return policy. I had been educated by my sales person when I've an issue to simply contact him and he'll observe that the issue is likely to be fixed. Do you want to realize that a rest. Our sales person have yet to come back some of my telephone call. Anything about Ashley Furniture Shop and its own worker works on fake lies.
I packed this statement today 12/11/07 using the Better Business Office.
Problem/Delivery Date: 12/11/07 @ 4:50 P.M. Among several before present day day. Purchase Date: 11/05, Design #: D396-15, Cost quantity, Cost amount $744.76, Bankcard Whole Cost. I bought a Dinning Room Collection about the day shown above. This criticism has nothing related to the Purchase Rep. Our criticism is by using Shipping and Customer Support. I'd to possess them to alter out two table-top and also the next one which was shipped today can also be broken. The glass-top is from the produce broken. On nowadays I advised the shipping drivers the glass top was broken and that I keep these things go back plus they stated they'll need to abandon the desk top with me because the harm is just a produce issue which I'd to check out the directions about the base of the bill which he (one of the motorists, younger one) were likely to contact Customer Support to see them of the broken table-top. For making sure the issue was statement within 24 hours. I approached customer support myself and that I was educated that since I have approved the table-top into my house, that they can need to send something representative to examine the issue. The unfortunate area of the issue is the fact that the motorists declined to consider the desk back. I outlined about the bill myself the glass was BROKEN!
Our problem may be the trouble that's upon me. I endured house today (12/11/07) waiting on shipping, today they're informing me they have to deliver something representative out to examine the issue on Thursday, 12/18/07 (no time supplied in my experience at the moment, I've to hold back until Friday, 12/17/07 to obtain a time on when he is able to emerge). Today I've to remove from focus on Wednesday for that Support Rep. Following The Support Repetition emerge and find out the issue can't be set. I'll need to remove once they substitute the table-top that's presently resting in my own house. Our issue may be the period I am lacking from work without pay. Personally I think they ought to have simply obtained the table-top back, examine it and purchase a different one.
Please let me let you know the product isn't being examined before it leaves Ashley's Furniture Store Factory. Every time they've introduced the table-top to my house, the container was cut available right before me.
Upon talking to Marsha in Customer Support on 12/11/07 at4:53 P.M. Immediately after the shipping individuals quit my house. She declined to re order another table-top and firmly mentioned that the Company Repetition have to arrived at my house. I questioned about returning the whole product back. Ms. Marsha advised me that I had been caught using the product and they were no-return policy when the product enter my house. It's well-aware that I've been end up having the each glass-top that's enter my house. The very first issue was a bit of inbedded within the glass and also the minute glass top was stick inbedded within the glass with the 3rd glass top that's resting in my own house also offers stick inbedded within the glass. I required to consult with a supervisor, she delivered the phone call to Amy Torres voice-mail at 5:05 P.M. I quit a note with Ms. Torres and yes, she delivered my phone at 6:05 P.M. She also mentioned that to ensure that them to fix the issue that Support Repetition must emerge. I requested/required they deliver the shipping individuals back out to obtain the desk given that they declined to go back plus they might have the Support Repetition to examine the table-top in the factory. Again, I'm held accountable for them (shipping individuals) not getting it back. She mentioned no the support representative have to arrived at my home.
Following The Company Repetition discovers the issue can't be fixed he may tell them to re order me another table-top.
Main point here is the fact that I'd prefer to possess a complete return back and never cope with Ashley Furniture Shop anymore. Its like they consider your cash and also you (whilst the client) aren't a price customer anymore. You feel SHIT for them. Excuse my German. Your help this issue may certainly be appreciated. Thanking you ahead of time.
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