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Complaint / review / scam report
Rooms To Go
Horrifying service

Complaint / review text:
Here is where you should not buy from and why.
My husband and I ordered and paid for two bedroom sets for our children. The delivery of the two bedroom sets was divided into three delivery dates. The first delivery left my daughter with a bedroom set that she did not want, but settled for it with little to no complaint when she saw all the trouble we were having with Rooms to Go in Baton Rouge, LA. The delivery man stated he had to set the bedroom set up a certain way because the set that we thought we were getting required extra pieces. When I asked him to explain it to me he did; however, I did not understand and asked him to explain it to me again. At that point, the delivery man said he had to do his job and I needed to call “Rooms To Go. After the delivery man was gone my husband noticed they broke a cable line, filled our garbage can outside and left fresh oil stain in the driveway—all gifts from Room To Go. We complained and received compensation to clean the driveway, but only after my husband had words with people. The second delivery was fine. The day of the third delivery; the delivery of my daughters white trundle was a huge disappointed, to say the least. As I entered my home to wake those individuals sleeping in the room the trundle is supposed to go in, the delivery truck backed into our driveway. I walk out of the front door to walk the dog, our driveway is long, and so I could not see what the delivery man was doing. Assuming things would go smoothly and they were assembling the trundle that was ordered. I hear my daughter say, “Mom it’s not white”. I responded by telling them to hold on, I do not have my glasses and I cannot see. Later, only to find out my loss of vision was quite chuckling to the driver. I told him it was the wrong color. That was not what I ordered. Then the driver asked me where I wanted him to put the trundle and he would mark me as needing an exchange. I said, back on your truck. Why would I want to keep a piece of furniture that does not match? Seriously. Then the delivery man wanted me to sign. I said I do not sign anything unless I have my glasses on and walked to the trailer to get my glasses. As I approached the delivery man he was reentering information. Why? It should have already been in the system. So, he had originally wanted me to sign and had not entered the needed information! He handed the little computer screen to me and asked me to sign. The angle he was holding the screen, along with the rays from the sun created too much glare for me to see the screen. So, he showed my daughter that he included that I refused the trundle based on the fact that it was not what I ordered. I was okay with signing, as my daughter stated that was, in fact, what he put. I signed my name and then wrote some extra words stating why I refused the delivery of the trundle (because I paid for a white one). He was not please that I added information and stated that the area was for my signature only and he had already put that information in the system. He very reluctantly submitted it. After he did submit it, he then got on the phone with, who he claimed to be his “supervisor”, and he was very loud and belittling me while speaking with his “boss”. He was belligerent and not at all professional. While he was talking with his “supervisor”, I then proceed to look under his truck, secretly hoping he fixed the oil leak from the first delivery. Nope still leaking. I started videotaping the leak. Things proceeded to a level of being uncomfortable for myself and my family. So I asked him to get in his truck and off of my premises. He then has the audacity to park in the street in front of my home and walk back down my long driveway, stating his supervisor wanted a video of the entire driveway. Arguing the entire time trying to convince my family and I that “he was just a contractor” and that “we didn’t understand”. I am confident that my neighbors heard this man arguing with me (all this time I am still recording on my phone). At one point he invaded my personal space and argued with me, trying to intimidate me? Then again, I am repeating myself and asking him to get off my property or I will be forced to call the police. I had to walk down my driveway repeating the same statement (over 10 times) until he was off of my property. What type of business is this company running? Are they screening the people they hire out to make their deliveries? Rooms To Go is supposed to be a reputable business. Yet, their delivery man was in my face, and talking to me rudely. Now, I have to call the Baton Rouge Rooms To Go and find out who is the legal representative of Rooms To Go. I ask a few questions: How many times should a customer say – get off of my property now? Oh wait I know the answer – once. Why is someone “allowed” to put their glasses before signing? Yes, I was allowed to put my glasses on. Is it not the legal right of the consumer to be able to read material presented to them before signing? Hum, let me think – yes it is. How many driveways will be consumed with oil before a reputable business will fix the issue? Why would I want to house furniture that I will never use and need to exchange? If I go to a restaurant and the waiter spills red sauce on my white dress, who pays to clean the dress and does the waiter raise their voice blaming me for the incident and become overbearing or does the waiter apologize? I did not pick the delivery service, Rooms To Go did. The delivery service is an extension of Rooms To Go and represents them as they deliver Rooms To Go furniture. Again, my opinion is Rooms To Go has failed me as a customer. I highly recommend purchasing furniture elsewhere.

Contact information:
Author: Rebecca Gore


Offender: Rooms To Go

Country: USA

Category: Furniture & Equipment

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