We bought a restaurant recently and discovered after opening that they had just signed up with restaurant.com just the month before. I called to tell them to take our restaurant off the site since we didn't sign up with them. They tell me its a free marketing service and that it transfers over automatically. So I ask them how do I get my restaurant off their site. They say it takes 90 days. And you have to take their certificates for those 90 days. They also continue selling the certificates during those 90 days. Their claim is that they need to make their money back after all the "free" marketing they gave you. After that you have to take an exit review. What BS. They also take forever in contacting you. I contacted them in the beginning of the month and they didn't get back to me at all. I had to finally call them again 3 weeks later. I actually sent them a letter for the 90 day, saying I would take the certificates cause our customers were starting to hate us and not come back. What are we supposed to do? It makes us look bad. But our over head is high and our food is priced low. So I'm thinking of just not taking them anymore. They said they would bill us for the amount they sold cause they would have to refund the customer. BS they don't refund it, they just give them a certificate to another restaurant! Is there a class action lawsuit against them? Where do I sign up?
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