Wednesday 7th October, I took My Family to pizza hut middlesbrough at 5pm, Food and service was excellent. Drove back today 5pm again, we had 2 options Nandos and Pizza Hut, But thinking of how enjoyed last wednesday it was an easy option to chooose Pizza Hut over Nandos. We walked in and we were welcomed by Tom 64 waiter, he introduced himself supable, i had no doubt that we choosed the right option. We ordered drinks. I was drinking a Budiwiser which is not even showing on my bill for som reason. He served me on a dirty glass, I asked another lady for a fresh glass, Guess what she brought an even dirtier glass. I had no option but to drink out of the bottle. We had starters 2 chicken wings hoping to get kids meals at the same time. Surprisingly Tom assumed that we sharing Starter with kids he then brought side plates, Unlike the lady who served us on wednesday, she asked if she could bring Kids meal with our starter. We had to wait for 5 mins before we can strt eating our stater becasue the table had only 3 forks and 3 servietes shockingly with no knifes. After the starter that was another 215-20 mins waiting for plates to be cleared. We asked for a coke of wich we had to remind tom after a while. When the main meal came, The rest of the food was nicely done eccept a cold hot spicy Pizza which was cold. I was looking around, All i could see was people looking through the Kitchen for their Orderes and empty tables. But there were people on the que. After 10 mins those same people were ashered to same empty tables. My wife said she thought maybe tables were reserved. This was my unexpected suprise from that resturant. If only i took the girl who served us last wednesday i will be glad to go back and enjoy ur unique food taste again. Otherwise i have got a question you need to ask a Manager who was incharge on that day what his purpose for openning such a big resturant on the 11October with such a shambolic Service. I will be contacting trading standard with regarding a Dirty Glasses. I mean one is a wellcomed mistake but if i ask for another glass im expecting a clean. That was Shocking Customer Service Pizza Hut. Wake Up! Reciept vat no 454 146652,11/10/09 17:34pm tabl 5/1 chk69 gst4. Thank You.
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