I walked into this location around 7:30 pm on a Tuesday night in between study breaks. I walked in prepared to order a coffee with cream (nothing crazy) and there were two employees behind the counter, one male and one female. As I walked through the door I noticed the female behind the counter tying up a garbage bag with a cigarette in her mouth. She looked up at me, annoyed, and then the male employee said, "I'm sorry we're closed." This is a 24 hour location, and like I said it was 7:30 pm on a Tuesday night. So I looked confused, and he continued to insist they were closed, and pointed to his coworker, who stared at me blankly with the cigarette still dangling out of her mouth. Completely trashy. At this point I realized even if they were open (which they were, because their hours were posted on the door, 24/7), that I did not want to receive any food or beverage from an establishment that a) has no customer service and b) where the employees smoke behind the counter. So I said, "Okay, fine." I turned around to walk out. At this point the male employee started shouting at the top of his lungs, "NO NO NO!!! COME BACK!!!" It was actually kind of frightening how loud he was shouting. I said, "No really, that's okay!" And I continued to walk out while he continued screaming after me.
This location has absolutely no customer service (I've had bad experiences here before as well) but this is the last straw. I have noticed that the quality and the service at Dunkin Donuts has really declined within the past few months. It makes me sad because I used to LOVE Dunkin Donuts. My friends would tease me and tell me I was a walking commercial for the company/brand. Over the past several months nearly every time I have gone into a Dunkin Donuts the experience has been terrible. I am through with them.
Take my advice, avoid this particular location at all costs.
Other problems with it:
- Never get the order right
- Don't toast bagels/breakfast sandwiches all the way
- Received spoiled milk in my coffee and the manager refused to replace it
- Rude employees
Bad location!!! Avoid!!!
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