I ordered a smart phone cover on October 23 and payment has been made. I have never received any email telling me the status of my order. I contacted them through their customer service form online and was told that my item was "pre-order" when I selected it, which it was not. I replied that it says "In Stock" on their site and when would they be shipping it? The status of this order is listed as "Processing" and "cannot be changed or cancelled."
No one has replied to the 3 folow up emails to get an answer. There is no way to reach a person at this company.
I find their lack of customer service very unprofessional. Yes, they have probably been impacted by Hurricane Sandy, but my order was placed well before this event, and no emails have been sent and no information can be found online about their company. Are they a legitimate business? Are they out of business?
I have to assume that my only recourse is to file a dispute with PayPal and the Better Business Bureau.
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