Complaint / Review
Mohotec Corporation
Scammed us out of $6000 of screens by sending to wrong address

To whom it may be concerned,


First of all, Mohotec has been in the business and always fulfilling orders honestly, and it was a shock for us to find out that one specific customer accusing us fraudulent.

We delivered the shipment to that customer on the 18th of March, 2016, as agreed.
The customer tried to avoid import tax by lowering the invoice amount, but their custom found the unmatched number, which caused a fine to the customer.
We suspect that the customer slandered our reputation out of anger.

In this case, Mohotec had nothing to do with what happened in that customer's country since its custom clearance was carried out by their government.
Mohotect has been exporting products to more than 60 countries, such as Russia, Brazil, Argentina, where custom clearance is executed strictly.
When dealing with these countries, Mohotec usually choose the ex-work trade term, which also applied to the terms and conditions with this customer.

The following documents are all the evidence we can provide to prove Mohotec followed all the correct procedures:

1. The order was delivered via AIF Global Logistic Co., and AIF also contacted the false consignee.
Irene from AIF can confirm that Mohotec had delivered the goods, which was shipped to the false consignee.

http://www.aif.com.tw/index.php

Point of contact at AIF: Ms. Irene
Email address: [email protected]
Air International Freight Co., Ltd.
Address: 11 Floor, No.46, Nan King East Road, Sec. 5, Taipei, Taiwan R.O.C.
TEL: 886-2-2764-1022
FAX: 886-2-2764-3577


2. The airway bill from AIF, which shows the shipment clearly: a total of 560pcs, and Consignee is LLC KazInterSauda.




3. The POD, which is issued by carrier airline company, Silk Way Airlines. They confirmed the goods had been delivered to LLC KazInterSauda.
This document is offered by Silk Way Airlines through AIF, and as indicated in the document, the shipment arrived on the 25th of March, 2016.
The consignee also shows that the contact email is [email protected], which links the false article about Mohotec to them.



4. As a legally registered company in Taiwan, we need to go through custom clearance for each import/export shipment.
And as mentioned earlier, Mohotec always meet the requirement and follow the procedure.
The following is the Taiwanese custom export declare document issued by Taiwanese government.
Shipper is Mohotec, consignee is LLC KazInterSauda, and the total is USD$16,480.
Date is 105年03月18日, which means the 18th of March, 2016.



5. Mohotec has been in the business for nine years, and we had to request our bank to issue a letter to prove our history, legitimacy and reputation.

The letter of account relationship certificate had been prepared on the 7th of July, 2016, and it is issued by Hua Nan Commercial Bank, which is one of the largest banks in Taiwan.
As you can find on page 23 in the document here (http://www.hncb.com.tw/eng/eyear2014.pdf), at the end of 2014, Hua Nan Commercial Bank had a deposit of 1 trillion and 846,813 million New Taiwanese Dollar.
Hua Nan Comemrcial Bank agreed to provide the account relationship certificate immediately due to our good credit, and hope you understand that Mohotec is an honest business without any issues.

Mohotec had never encountered such an unfair situation, and we were not sure how the accuser would react so we chose to remain silent.
Moreover, we wanted to avoid any potential troubles, so we didn't ask AIF to clarify the false accusation.
If you need any certified data or point of contact, please let us know.
If your bank would like to audit or receive more information from Hua Nan Commercial Bank, I am confident that they will testify for us with only positive reviews.



Hope with all the explanations supporting by the necessary documents above, you could understand the accusation was nothing but false and malicious.
If you have any more questions regarding our legitimacy, we are more than happy to provide any further information you might need.