I believe this merchant is intentionally attempting to defraud people of their money through shipping wrong parts and then charging 're-stocking' fees. I can't speak for anyone else, but this is what seems to have happened to me. First they shipped me the wrong part, then they shipped me the right part twice - but they charged me for all three parts - and want ME to pay to return the undesired parts, costing me to lose about sixty out of three hundred bucks involved - and the part I wanted only cost a hundred bucks to begin with. Take your business elsewhere, their customer service is rude and will not admit they made a mistake. To top it off, the quality of the part is questionable as well. I purchased through this outfit in the first place because I thought they had a good medium-range replacement part, but it appears they took my medium-range money and ordered a low-range part to be delivered to me. At any rate - my advice is to STAY AWAY from US Auto Parts. I have lots of experience with phone and online orders, and I have NEVER seen a mess like this. At this point I have sent them an e-mail detailing every step of the transactions and pointed out their mistakes - and now they refuse to communicate with me anymore. They refuse because they know they are wrong, but they want to hang on to my money!
0 comments