» Electronics and household app. » Complaint / Review: PylePro - Sound Around Classic Turntable had multiple major defects, the company will not fix it like the warranty guarantees. #943795

Complaint / Review
Sound Around "Classic Turntable" had multiple major defects, the company will not fix it like the warranty guarantees

I'm 16 years old and splurged to buy this record player. First off, the CD player refused to play select CDs, about half of them. Then the digitization of the records (which is hard to use anyway) had a success rate of zero after declining over a few months. Sometimes it worked and other times there would be no file on the flash drive.

I called the company and was told that I could not redeem my warranty because I bought it from an Amazon seller even though the instruction manual claims to have a one year warranty. I found the address in the instruction manual and sent it in. I had to include $30 for return shipping and spent just as much sending it, spending a grand total of $60 to redeem my "warranty." They sent it back with a replaced needle and replaced CD player. And also with only one speaker playing records. It only plays through both speakers if I hold down the corner of the turntable, which is even worse than the problems I had before.

Offender: PylePro

Country: USA   State: New York   City: Brooklyn
Address: 1600 63rd. Street
Phone: 1888318

Category: Electronics and household app.


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