Customer Beware:
Saw the commercial on TV, with a code for a $10 bonus, so I went on-line and accessed the website, HelloTotem.com
They have you fill out a form with your phone model, and then you get an instant quote. If you're happy with that quote, they then mail you a pre-paid FedEx SmartPost box and an order number.
So they finally sent the packing materials, all the while sending me e-mail asking for the phone. Now I sent it via FedEx, which can now be tracked.
I have since complained to the US Post Office for their part in the delivery. They have issued me a Case number. I will verify delivery and then call the local authorities. Apparently they have over one hundred complaints via the BBB.
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