My father-in-law who lives with me, he purchased one magic jack with 5 year plan. It keeps having international calling problem no matter how we've tried, we are unable to recharge the account (my father-in-law lives with me). I contacted magic jack 5 months ago in February to ask them to enable my father's magic jack's line international calling and allow recharging the account. The client service live help said the billing department will reply him in a few days to solve the problem but they never did. After a week I contacted the live help again another lady promised a solution but still no solution for me. I waited 3 months and contacted live help again, she said the same thing. After a few days, they simply cut the line (my father-in-law needs to register over and over again without success). It looks like the service was cut off in order to solve the recharge problem (any complaint they simply cut off the line) a month ago. My father-in-law just told me that he is able to use magic jack for US calls but still he is not able to place international calls because the recharging problem has been ignored by the company. The original intention for my father-in-law to purchase this magic-jack is the great rates and quality promise for international calls. Now he is stuck with a useless magic jack and he has to call PR China with home phone (go back to the same routine). He spent close to $200 to make the 5 year plan purchase and international minutes.
Now my father ran into the same problem with his magic jack with 5 year plan. He also paid a lot of money for the jack / 5 year plan / international minutes (spent about $100). Now it's his 3rd year to use magicjack but suddenly his service is cut (dead phone with no ring tones)—He is no longer able to use magicjack. He paid $250 for service for 5 years and $100 worth of minutes to call PR China now half way he is not able to use the service at all. He should at least get $150 back for magicjack's problem.
There is no customer service. The live help is not helpful — just take down your info and promise someone will be in touch and no one will ever get in touch with you... You wait for ever, no email, no phone calls, nothing.
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