I was a Straight Talk customer for 4 months. This was a horrible experience. I paid thru autofill on time every month & still was without service for up to two weeks out of every month.
I paid for a service that I didn't receive. As a customer I fulfilled my obligations, but this company could only credit my account. I was disappointed that they would not grant me the refund I deserved for at least the full month of service I did not get even after I paid it on time.
I thought perhaps it was my device which wasn't working correctly. So I bought another tracfone and it turned out to be a problem from Straight Talk's end. Every month after my autofill date my phone wouldn't activate. And so I would call them, put in a series of codes they provided me and it would either work -or not work.
There were many attempt to activate with the company and it would get my phone activated, only to deactivate an hour later. I spent a lot of time on the phone trying to activate my phone, only to find that it would not work the next day. I feel as though I was ripped off, robbed, mugged.
There should be a class action suit filed against this company. Is this legal!?? When I requested a refund for one months service they said it is stated on their website that they do not provide refunds. The problem is that they did not deliver the service which I paid for. This sounds fraudulent to me.
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