I too, as well as Barry from Flower Mound Texas, have been unable to have this company acknowledge my phone calls. I've left several messages for them and have yet to call and reach a live person. They don't return calls and in my opinion are just ignoring me. All I wanted from the company at that time was to get a RMA if needed and to know where I should send the antenna to receive a refund.
I purchased an antenna based on what I read in our Electric companies monthly magazine. I am a little over the 50 mile limit that Xium mentioned but since my father in law agreed to take the antenna if it didn't work for me I thought I'd try it. Of course we received no picture since we are in a valley. Mr Ramirez is correct with his mention of locations with obstructions. I think most everyone realizes antennas work this way. However, my father in law lives on a ridge and is at one of the highest points in our area of the state.
I installed the antenna at his place and at best received a snowy picture while with his other antenna there is only a little snow. We tried all directions and nothing helped. It was a complete waste of time installing this antenna.
Since it is now past the 30 day warranty limit given for refunds I am doubtful I will receive any refund. I did call the company at least 5 times within the 30 day period but maybe that is their strategy to avoid refunding people. I work for a well known worldwide company that prides itself on cusstomer service and contrary to what Mr. Ramirez says, his company has poor service and will continue loosing customers due to their inability to reply to messages left and poor information provided with the product. There is not even an e-mail address or website listed on the paperwork I received.
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