Bought a Sidekick4g, and within a short amount of time, the charging mechanism went out so ordered a replacement. Recvd replac on 1/12, and was told to return defective phone.By 3/25 the new phone had same problem, would not turn on for more than 1 min w/out shutting off. Called Tmo and told them I was about to return the 1st defective phone but decided to ck if it was the battery that needed replacing and not the actual phone. Luckily I still had the 1st defective phone w/me so put battery into 1st phone, and luckily it turned on but still would only charge with just the usb plug into a computer or car usb port. Tmo rep told me to now return the replacement phone and hold onto the original phone since it was working (barely). By this time, I was billed the amount for a non return replacement charge of about $325 and was told by REPS, not just one, that if I were to return the defective phone, my account would be credited by the $325. Due to my busy schedule, I wasn't able to return the phone until 4/12 however had spoken with at least 3 additional reps during this time, even 1 as I was physically at the UPS store to return the defective phone who continually reassured me that when I returned the phone I would receive a credit to my account for the $325. All of these reps were well aware of the 60 day maximum return period since they all verified my account while speaking with me. The rep I spoke with on 4/12 as I was at the UPS store returning my phone again reassured me that I should call back to TMO when I tracked the package back to the TMO warehouse in Texas that the package was received and that a warehouse request would be put in so I could receive my credit. The phone was received on 4/17 and I called to TMO to put the warehouse tracking request in. On 4/21, I called TMO again as the credit was still not applied to my account, and was told that since I returned my phone after the maximum 60 day grace period that I would not receive a credit on my account. I was furious at this point. I told the rep that I was told by multiple reps on several occasions that as long as I returned my phone that I would receive my credit. I feel like the reps are untrained in providing information to their customers and that Tmobile should stand behind the words of their employees as they are providing false information. During my last conversation with Tmo on 4/21, I mentioned to the rep that if Tmo was not going to credit my account, I want the defective phone returned to me as I was paying the full purchase price and I would hold on to it until I could attempt to have it fixed myself. I mentioned that I am well aware that Tmo sells their refurbished phones back on their website for half the cost, and that it was unfair to me that I was being charged the full price and that Tmo would be able to resell the phone again to make a profit. Am about to contact FCC, BBB, and whomelver else can help me place my complaint about TMO.
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