Sears Corporate Office
3333 Beverly Street
Hoffman Estates, IL 60179
ATTN: Sears Corporate Supporter, Criticism Section
RE: Customer Support
I bought a machine and dryer in addition to two televisions. The machine and dryer were on the individual layaway solution compared to two televisions. I get into the Sears shop in Frisco, Texas in the Stonebriar Mall and also the cashier claims that my layaway using the two televisions was TERMINATED however the machine & dryer solution was still productive. I expected him to provide me grounds why my solution was terminated since to my understanding I've settled every minimal amount due. He explained that ‘There isn't any method within the program that I will pull-up the facts of the cancellation” So he named the division supervisor who arrived by for actually 1 second and informed us there's nothing he is able to do and strolled away without solving the problem. We requested to subsequently obtain a telephone number towards the layaway department. Your cashier gave us the telephone number to sears.com. After being moved and provided many figures to phone, they couldn’t do something to assist us both! We subsequently requested to talk to the store-manager, Virginia. She was excessively rude and created us out to appear like liars! She published a study of all of the funds made on BOTH seats and noticed that people created all funds promptly. She stated a period whenever we created a $16.60 cost rather than the $280.93. I told her the only real cause we created that cost is basically because the bill in the prior cost mentioned that only $0.93 was due. She looked over me as though I had been insane and producing this up. I expected her to print-out all bills to ensure that she can easily see what I had been referring to, but she just returned with one which was from an unnecessary day towards the $16.60 deal.
I'm totally discouraged that you simply people can't support your visitors. I've purchased MANY and a large number of bucks worth of product from that shop. Just how can they inform me that I'm a liar? Of course if which was not the minimal quantity due, would you not educate your cashiers to inform the client the minimal quantity due about the consideration? I've settled all my minimal funds promptly and USUALLY the total amount due. Why might I spend this type of bit after I am conscious that the consideration may be terminated because of that? The bill stated $0.93 DUE and that I paid $16.60 that was significantly more than that which was due.
I'm so furious that you simply folks subsequently billed me termination costs and my deposit and today I’m down almost $400!! All I'd like is my cash back. I can't afford to get rid of the cash I paid-as a deposit for my layaway. Is it therefore uncommon to request my money-back entirely? I DON'T NEED SOMETHING EXTRA FROM YOU THEIVES. You'd do something to consider cash and fraud people-so as you are able to remain in company. I'd like one to provide me MY money-back. EVERY DIME I paid for your INEXPENSIVE Organization for my layaway.
You've dropped a faithful Sears client and that I may inform all my children members and friends and colleagues of the headache. I'll never conduct business together with your company EVERY again and that I suggest you educate your shop supervisors to become less defensive and much more useful to faithful clients like I'd visited your organization.
Professionally,
Garine & Munashe Maramba
8401 Funeral Street #5204 Plano TX, 75024
CC: Texas Attorney General, Greg Abbott
Illinois Attorney General, Lisa Madigan
Texas Better Business Office
Www.consumeraffairs.com
Www.compaintsboard.com
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