I have been a Cincinnati Bell subscriber for 7 years. The service has generally been so-so (lots of dropped calls and the like), but I have been on an extremely advantageous rate plan which under their terms of service states "Your monthly rate cannot be increased if your bill is paid on time". A month ago, they sent us a letter announcing that they were raising the rates for all Cincinnati Bell Wireless accounts by $1 per month. We pretty much ignored the letter since a $1 increase is fair after 7 years of service. When we received the bill, the monthly service charge hand jumped by over $50 from $23 to $77!
We immediately called customer service and were told that a representative would call back within 24 hours. 8 days later, they called back and told us that that was our new rate, our old rate had been in error and they would offer us a $10 rollback if I agreed to a 2 year contract.
I asked to speak to a supervisor and was not allowed. I told them that I would begin searching for a new cell phone carrier immediately and they told me that not agreeing to the contract could cause my rates to go up further. They would not let me end the conversation politely unless I agreed to a 2 year contract, so I hung up
I have had good luck fighting AT&T using the PUCO (the Public Utilities Commission Of Ohio). I am not sure if I will have any luck with a wireless carrier in the same fight.
I am now shopping for another cell phone company and wish to persuade anyone looking for a cell phone carrier to look elsewhere!
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