Im on my 3rd Samsung intercept and they want to send me a fourth. I use
this phone for both personal and business. Because of the calls not
coming in, voice-mails not received, lost/missing texts, inability to
make or receive calls, days talking to Virgin-mobile; I have lost sales
and business, not to mention the cost of my time dealing with this awful
company.
The reps are ill-mannered, incompetent, unable to listen, have
no authority, are drones and ineffective. I have been disconnected 3
times when requesting a manager. I refuse to take a 4th phone of the
same type.
Ive paid phone insurance since 2010 about $120, then had to
pay a $65 deductible for 1st replacement (by the way the Intercept was
$200 when I bought it; it now cost $99.. You do the math). I requested
another phone where I could use the $65 towards an upgradesince their
phone WONT work.
The upgrade cost $200so if the $65 was used I would
still be giving them $135 more. However, that was not an option. Of
course, I will take my business elsewhere. DONT get sucked into the
propaganda that Virgin-mobile is the only one.
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