On Dec 19 I ordered a replacement lamp for my TV to be shipped 2nd day air, when I went to their web site I saw that I was charged 80.47 on my credit card but the part was on back order and that the part was going to be shipped within 7 - 10 business days. When nothing was shipped within that time I called the company and canceled the order and requested a refund, I was told by Cecil that it would be processed and I would see a credit on my credit card within 3-6 business days. When I didn't see the credit I called them again and was told that i was being processed, I checked again in few days and it wasn't processed. So I called and was told the same thing in the mean time they shipped the item and I told them that I didn't want it. I was told to refuse delivery which I did and they still haven't refunded the money. See the actual chain of events for yourself: (this is from their website)
Order History
12/19
Pending
12/20
Backordered
Our apologies, due to a sharpened increase in demand for the product you ordered we temporarily outsold our inventory.
Unfortunately your order did not ship within 24 hours as expected.
We have already taken the steps necessary to revitalize our stock in order to fill your order.
The part you ordered is arriving from our manufacture to our warehouse anywhere between the next 7 to 10 working business days. As soon as the shipment arrives it will be going out to you that same day.
If you have urgent and immediate need for this order please contact us by phone or email in order to cancel this order for you. We can be reached @ 1.800.941.5690 or [email protected] Monday through Friday from 9AM until 6PM and Saturdays from 10AM until 5PM.
Again, we appreciate your patience and apologize for any inconvenience this may have caused you.
Happy Holidays from all of us at Advanced Lamps!
12/30
Canceled
Dear Henry,
This email is to confirm that the part that you ordered is not able to ship today as expected. Your order has been updated as cancelled and has been forwarded to the finance department for refund. Depending on your
credit cards banking policy it can take anywhere from 3-6 business days for the transaction to complete.
Although we could not satisfy your current order as expected, we would still like to thank you for choosing Advanced Lamps, and hope that you will still look to us for your projection lamp needs in the future.
Sincerley,
Cecil Givens | Advanced Lamps | [email protected] | www.advancedlamps.com
Toll Free: 800.941.5690 x913 | Office: 203.404.4973| Fax: 800.941.5690 |
How was my service? Contact - [email protected]
01/10
Canceled
Customer called for a refund update
JF
01/19
Shipped
Shipped From Teapplix
01/19
Shipped
Dear Henry - This message is to inform you that your order [162587] has been shipped via UPS on 1/19. Your tracking number is: 1Z57W85Y0248016940. Allow UPS up to 24 hours to update their systems with your information before attempting to track your package. Please take a moment to leave a review of your experience with us on the site you found us through! Thank you again for choosing Advanced Lamps!!!
01/20
Shipped
Customer emailed in regarding miss-ship. Gave option to keep order and void cancellation, or
to refuse via UPS. Will update if any further issues. RP
01/20Shipped
Customer will refuse package. RP
01/30
Processing
Received refused TS-CL110UAA SN 201201140096. Lamp has no defects and will be returned to stock. Processing return.
02/02
Refunding
Submitted paperwork to finance.
BC
02/09 Refunding
Customer called for status update of refund. Submitted to UR. MH
02/09
Refunding
This email is to confirm that you called or emailed to inquire about your order and requested a status update. I apologize for the delay and have made your order a priority to be processed for a refund.
Thank you for your patience.
Advanced Lamps
Customer Service Team
824 Dixwell Avenue
Hamden, CT 06514
800.941.5690
www.advancedlamps.com
MH
I don't think they want to refund anything. Judge by their own actions.
I will never order anything from them and everyone should stay away from this company if you don't want to go through something like this. I think that the company is a rip off. I had to dispute the with the Visa which they will charge back this company.
Order from them at your own risk
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