I signed up for a DISH promotion at a Blockbuster in Arizona. At the time, I told the representative I was planning to buy a new TV and would be upgrading to HD. He told me that would be no problem and that my bill would only increase by $10 - or I could do it by automatic withdrawal and there would be no charge at all. He stated there would be no charge for the hd box. He also told me that at the end of a year, I could call Dish and get another year at the same rate. That rate is 250 channels for a total of $53 including dvr.
A few weeks later, at Christmas, I got a new tv and contacted Dish. I asked the representative again if there would be any charge for the box and he replied "Absolutely not." Just an increase of $10 per month which was acceptable since I did not want them to have access to my bank. I received the HD box and returned the original box. Imagine my surprise when I received a bill for $123.00 to cover the cost of the HD box - AND to learn that my contract had been cancelled and now I would be charged full price for my service instead of the promotional price. My contract stated nothing about the contract being voided if service was upgraded. Needless to say, I would never ever have done such a thing. They are threatening me now stating I will be charged for the remainder of my two year period even though they violated the contract. They claim I did this over the phone but they have no proof that I did. I do have proof of their statement as I recorded the whole thing on tape with their rep confirming NO charge for the box. I am not by any means done with this.
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