Spoke to Customer Retention rep (Elizabeth) this AM about waiving the $5.00 account maintenance fee that is applied to account while on vacations and service is suspended. Asked them to waive the fee because it costs them nothing to "maintain" a computer entry that I would be charged for maintaining my account while account is in suspension during vacations. They refused to waive the fee and clearly stated it was for "maintenance" of my account.
This is an unjust enrichment on the part of Dish TV. I would be charged for absolutely nothing in return. They were adamant and would not waive the fee, canceled service and account completely. They lost a long time customer that bought the equipment outright. They did state that if I wish to renew my service that all I would have to pay is the first months service. The "maintenance" fee is a ripoff and the customer gets absolutely nothing in return.
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