I received a letter from ComServe saying that they aquired my account from 2waygadgets.com, and that they are unable to transfer my payments from 2waygadgets.com. I was prepaid $120 per year. The letter said that also I'm being billed $14.95 per month. 2waygadgets went out of business, that's why ComServe can't contact 2waygadgets. ComServe totally neglects that fact, however. ComServe acts like 2waygadgets is still in business to give out money. I will have to look into getting that money back from 2waygadgets' bankruptcy, if they file. It is too late to get a chargeback from my bank.
The real root complaint about ComServe is the following. I got on the phone several times to try and get more information about their service plans and such. The best service plan that they have is $15 per month, which does not match my plan with 2waygadgets at all. So I said I don't want the pager anymore, but they said that I have to deactivate the pager in writing and that I could email the request.
So I emailed the deactivation request as soon as I got off the phone. The next day, they responded to the email saying the pager was indeed deactivated, BUT demanding I have to pay $14.95. So I responded NO, I am not going to pay you $14.95 for pager service that I didn't want FROM YOU at a more expensive rate, and the fact that I quickly deactivated the pager.
This is totally utterly crap. Why in the world would somebody take up these pager accounts not knowing how much money the customer just lost from the company going out of business??? And why would they even take the accounts knowing that they can't even match the same pricing plans??? Why would they even begin billing you a totally different amount and plan without your permission or consent??? And then DEMAND it??? TOTAL CRAP!!!
So, at that point ComServe should have instead sent out the letter saying 2waygadgets went out of businees, and the we would like to offer you service. Here are our pricing plans. If you don't want the pager anymore, it will be deactivated, end of story. BUT NOOOOO!!! ComServe totally screwed it up.
Seriously, this all points to some broad-ranging attempt to milk every last penny out of me. From losing my payments from 2waygadgets, to just overall force-billing me at a higher rate... Then DEMANDING it... Terrible business practices.
As for their $14.95 bill. I'm not paying. Not a legitimate debt. ComServe, don't waste anymore money on collection agencies because they DON'T WORK. All to easy to get out of. Just do yourself a favor, just delete my account from your computer, just end it now.
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