I also place 2 separate orders through Amazon.com for the Samsung EC-ES80 camera for $0.96 each shipping, I received the confirmation emails and the monies taken from my account. I had seen the price on Amazon and checked the Brookstone site where the camera was the same price so I assumed it was a clearance or closeout sale of that particular model. The price was listed for approximately 24 hours. From others I have spoken to, they started cancelling the Brookstone.com orders first and then the Amazon.com orders.
At first they were saying that they would be charging anyone that placed an order the full price for the camera, $99.99. They then offered me a 15% discount code if I purchased something more expensive in the next 10 days. From this I assume that they have the cameras in stock and are just refusing to sell them at the advertised price and are just wanting me to purchase a more expensive item. The emails that I received from Brookstone came through the Amazon.com site. When I responded to the email, I received a completely irrelevant form letter as follows—
Dear Customer,
Thank you for your inquiry. If you would like to submit a product to Brookstone for consideration, please send product information or non-returnable samples to the attention of the applicable category buyer at our Corporate Offices. Refer to our website's homepage (http://www.brookstone.com) and choose the category that best describes your product, and use that category name in place of the blank in the address below:
Brookstone Corporate Headquarters
Attn: % Buyer
One Innovation Way
Merrimack, NH, USA 03054
We are unable to accept phone calls, forward emails, or provide names. The product buyers at Brookstone receive hundreds of product submissions on a regular basis and are unable to respond to every individual inquiry. If interested in your product submission for inclusion in our upcoming catalogs, you will be contacted - normally within 6-8 weeks. Otherwise, your submission will be held on file for possible inclusion in future issues.
Thank you for your interest in Brookstone.
Sincerely,
Brookstone.com Customer Care Center
*This message was sent to you by our automated quick-response system. If it does not completely answer your question, or if we can be of further assistance, please reply to this email with the subject line unchanged and one of our customer service representatives will respond as soon as possible.
I responded back via the amazon marketplace email and have had no response from the company.
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