I'd published this under Verizonis message boards and blogs - then I acquired forbidden... Hmmm... Wonder why?
Listed Here Is my terrible encounter with Verizon... And So I have 5 outlines on my consideration and that I was preparing to stop the fifth point because of low-use... in those days, I had been informed that I really could update to some newer smartphone on that point and move that newer smartphone to 1 of our additional traces having a damaged smartphone (individual problem, and that I do not wish to actually get into that ordeal...). I had been informed that for $149 I really could update to An Amazing 2 which easily had a classic phone (a low-smartphone), I really could contribute it and obtain a $100 gift-card, therefore the phone might wind up charging me about $50 following the credit.
Delay one minute... I told them that used to donot wish to have to pay for the additional $29.99 for your information intend on the low-employed point since that might beat the goal of what I had been attempting to achieve... I had been informed, That Is okay, you are able to simply move it to a different point that currently had a good phone.
Seemed great in my experience and that I confirmed the telephone that I needed to contribute was qualified... Yes, it had been... I obtained the Amazing 2 and quickly changed the telephone to a different line, per the directions of the CS repetition that explained it was okay to change the improved telephone to a different line.
This is back at the conclusion of Sept... I had been informed that I'd receive A CONTACT having a promocode that will supply me with directions on the best way to contribute the outdated telephone, which I'd understand this E-MAIL in 3-5 business days... Yes, you thought it, I never got the e-mail. I called back 14 days later questioning about that on 10/17... in those days, I had been informed that I ought to have obtained a TEXT about the point that's nevertheless not getting used... And so I leaped through all the hoops to trigger another outdated telephone on that line-in order to get this TEXT. THE WRITTEN TEXT could be delivered to me in 7-10 business days... That cs repetition, another one from before, then proceeded to deliver me a check wording to make sure that THE WRITTEN TEXT that I had been designed to receive might undergo. Excellent, first got it, today all I'd to complete was watch for THE WRITTEN TEXT in the future through.
Today is 11/3 and still no text message with a code to donate my phone and receive my $100 gift-card! I called VZ and got another repetition... Except this time around I had been informed that I didnot obtain the text since I didnot possess a smartphone about the improved point... Um, what??? I discussed that 2 additional representatives explained that it had been completely good to update towards the smartphone and change it to a different point. The repetition explained, "per the conditions of the gift plan, you'd to KEEP a good phone about the improved point, which means you aren't qualified" What?!? I travelled into depth of the prior discussions declaring it had been okay to do this by 2 INDIVIDUAL CS REPETITIONS!" All they might inform me is the fact that they were sorry I had been provided misinformation, however for my difficulty, they'd be prepared to credit my consideration for $50 (1 / 2 of what they initially provided me for that given telephone). I stated, "No, that isn't the offer that I created since easily had recognized this, I'd have STORED THE NEWEST SMARTPHONE ON THAT POINT!"
I also noticed that I had been NEVER provided these conditions written down, just by telephone by THEIR VERY OWN WORKERS! Actually, they never actually bothered to check out up with me concerning the escalation submitted using the 2nd repetition! So just how was I designed to understand these conditions? Surely got to a boss and mentioned the entire problem again, and he'dnot even move declaring that it had been my problem for moving the newer smartphone to point which was not the improved point - I extended to protest that I just did so since THEIR WORKERS explained it had been okay - In hindsight, I completely think that they explained that comprehending that I'd be ineligible and obtain them out-of paying me my $100 gift-card...
Therefore, the conditions I was handed by 2 individual workers was changed when I achieved a next... I realize that they maintain records on each discussion... This really is lure-and-change, real and easy... I am confident it is still ILLEGAL! I plan to contact my Attny Gen's workplace and document a, in addition to consider this towards the press... After some study, I've unearthed that it's an extremely typical exercise for VZ to provide XX amt of bucks, get a demonstration simply to be provided 50% of that provide like a magnanimous gesture on VZis component... That Is solely dishonest... I need anybody who views this, and it has experienced an identical problem to complete the same. They obtain paws into you for just two decades and supply poor support? Really? A-BILLION-DOLLAR organization cannot create great about the additional $50 as guaranteed in my experience after which supply questionable specifics following the reality??? I actually donot desire to spend the cance costs but I also do not desire to conduct business by having an DISHONEST ORGANIZATION possibly!
Thanks for hearing...
Truly,
A totally disappointed verizon client!!!
0 comments