I ordered an electronic device for my cell phone off of their website but when I received it, it was incompatible with my cell phone contrary to what their website had promised. On the website, it never said that it only worked with certain cell phones. So, I requested a refund through their website. I was referred to the product vendor who promised to issue a refund to my original credit card. This was never done.
So I contacted Plimus several times again and subsequently asked for help. They have avoided giving me a refund or any help in obtaining a refund. They just keep sending me an automated reply each and every time I try to contact them. Although I have asked for the number of the vendor they have refused to give me that information. I have searched for a phone number to call them, but there is never a phone number or address on any correspondence that I received from them.
It is difficult to understand why they refuse to refund my money when they processed payment for the vendor. Their trick by stalling and giving me the run around is a shameful customer service practice. I simply need my refund and that is not too much to ask.
I hope this helps any unsuspecting person who is remotely thinking of purchasing any product from them. They completely rip you off without anyway to contact them.
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