I was a long time sears customer that as of today will find choose another brand to be loyal to. I am on my second built in microwave in 2 years because the ones I bough both had the key pads fail and sears wont own up to repairing this. I buy an appliance to last me at least 5 years but this microwave over barely last a year. My warranty expired in june of this year and sears refused to repair my secon mycrowave over instead they suggested I buy a service contract. The first time it happenned I undertood the warranty was over and it was very costly to have it repair so I chose to buy a new one but afetr 1 year the second microwave also failed with the same issue they key pad.
I find it insulting they don't send someone to fix this item they are not even concerned with finding out whats wrong so other customers are and similarly inconvenienced in the future. Please stay away from Kenmore built in microwaves as the key pads fail after a while model numbers 40180086700 & 79070113701.
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