This has been the worst experience I have ever had with a retailer. I ordered a Nikon D5000 for my daughter and as other reviews report, received a phone call resulting in buying extra items, including an extended warranty. I was assured that the extended warranty was through Nikon. Then I read some of the reviews posted online, and decided I was no longer comfortable with the transaction. I called to cancel. First, Camerakings refused to cancel the order, claiming that it had already shipped—although the next day when I finally got a tracking number, UPS said it hadn't started the process until a day after my call. Also, the salesman asked why I wanted to cancel, and I explained that I had learned that they were not authorized Nikon dealers and their items were not guaranteed by Nikon. He reassured me that no, the extended warranty was definitely from Nikon and I would see that when the box arrived. I also sent 2 e-mails trying to cancel the order, but to no avail. Well, the camera arrived, and the box was open, while Camerakings website says returns must be sealed. It didn't arrive sealed, so I could hardly return it sealed. Therefore, my daughter went onto the Nikon website to register the camera, and Nikon said it is gray market and they DON'T warrant it. The "extended warranty" included in the box was not from Nikon, but from Mack Camera—which is in New Jersey, while I am on the west coast, is obviously not Nikon—and has many bad reviews as well. This is a sleazy operation and has left me completely frustrated and dismayed. Avoid this retailer at all cost.
0 comments