On 11/2 Aqua Solutions & Rainbow Vacuum salesperson, Donna, arrived to demo a Rainbow Vacuum Cleaner to my elderly parents and they were promised free steak knives as a gift. They advised Donna these were under guardianship and really should not sign agreements. Donna dismissed the guardianship problem and persuaded them to signal a deal for a Range vacuum ($2400). Our parents created a $200 deposit fee via check.
On 11/4 My parents/wards called me to inform me of the new vacuum cleaner and the contract. I told my mom the machine was too costly and also the agreement ought to be ended and my mom decided that it had been overweight on her to deal with when water was within the device (she weighs 100 pounds).
We ended the agreement inside the national recommendations for rescinding a deal (72 hours) and Donna stated it had been a disgrace since the machine was precisely what my dad required as my mom reviewed so much it worried his lungs. (My mom smokes one cigarette each day underneath the stove cover which ventilates the smoking). Regardless, I told Donna she should not took a deal from their store when she was educated of the guardianship. Donna stated they'd get the machine within the next couple weeks and also the $200 deposit could be delivered. The vacuum was acquired and also the check and meat knives were never shipped.
On 3/29, my mom advised me that she never obtained the meat knives or even the deposit. I named Aqua Options and talked to Alexis who explained she'd been on maternity leave throughout the termination time. I sent her a duplicate of the terminated check and waited for that $200 deposit reimbursement and steak knives.
On 4/16 I started per week-lengthy experience of looking to get Dawn Adair, the Overall Manager, to come back my calls. I had been informed numerous tales that Beginning might get straight back in my experience, that Beginning was in a gathering, that Beginning was from the workplace but might contact when she delivered, etc. Etc. Etc.
On 4/20, I submitted a BBB criticism and discovered that Paul Merlino may be the Operator and you will find 15 grievances regarding not refunding deposits, service problems, customer support, etc.
On 4/26 - Dawn named my mom's home and that I responded the telephone. She really TALKED in my experience. Beginning educated me that her Authorized division informed her she didn't need to keep in touch with me since I had been not on my guardianis check - I informed her I actually donot need to be on the check when I am on the banking account. I have never heard about an Office informing low-conversation in the place of seeking the Guardianship paperwork which may have solved this 5 weeks before. Besides my parents were those who terminated the agreement and were eligible for the $200 deposit reimbursement weeks previously without my treatment. Beginning stated my parents really, really, really needed the vacuum and created me out to become the theif since I CREATED them return it!? She also stated that they believed my parents were placing the machine on lay-absent which the $200 was a down payment!? (Does Not that need the signing of the lay-absent agreement?) At one point, I inquired Beginning if she'd prefer to talk to my mom and she stated she did not would like to get in the centre!? Layaway or Guardianship - Dawn cannot actually maintain the tale directly on why she is taking the deposit.
I advised Beginning concerning the guaranteed meat knives present (that was the key reason my parents decided to the demonstration to start with) and he or she mentioned it had been as much as the salesman which present to provide - meat knives or perhaps a holiday discount and they no further actually provided the steak knives. I informed her they never received something. Donna stated she quit a discount in a bright cover on the dining table and perhaps since they're under guardianship they put it away!? I informed her TODAY you recognize the guardianship problem although not once the agreement was authorized? Our mom is Western not senile - the language screen makes it problematic for her to become recognized not on her to comprehend.
I told Start if they are eligible for the holiday voucher then provide them with the voucher. She stated she'd need to stop the prior voucher which may charge my parents $30 to be able to re issue an upgraded voucher. I informed her to maintain the voucher and email the deposit reimbursement look for $200. She explained there is a $50 restocking charge to wash the vacuum but she'd send the checkout NOWADAYS. I informed her it'd have now been good for Donna to expose that up front whether it is within the agreement they closed but good, deliver the look for $150.
4/27 - Obtained a contact reply in the BBB declaring that Aqua Options replied they'd be pleased to solve this issue easily might supply POA on my dad. (Evidently, they believed I just had Guardianship and never POA - these were incorrect!) I sent a backup of the POA to BBB and requested BBB to send it to Aqua Options.
5/20 - Named BBB to check out-on Aqua Options reaction. There is no more reaction therefore the criticism had been shut as "conflicting".
6/10 - Named PrePaid Authorized to organize and deliver a Need Notice for $165.00 from Aqua Options. ($150.00 deposit reimbursement and $15.00 for mailing expenses). I also submitted a using the FTC.
7/8 - Filed complaints with YELP, LasVegasComplaints.com and called the Senior Citizen Law Project for referrals regarding scams against the elderly. Known the Nevada State Dept of Aging & Impairment.
7/14 - Obtained a phone in the Department of Aging & Impairment and also the woman named Aqua Options where Alexis informed her they didn't understand where you can deliver the check but a check have been delivered for $150. Fascinating given that they have my parents' tackle on the agreement. She also stated my parents stated these were ready to sign agreements to ensure thatis why Donna got the agreement. I inquired if Aqua Options had supplied a duplicate of the check they declare they delivered - she did not get something.
Approached the Local Boss for Rainbow Vacuums who approached Beginning to try and solve this. Dawn Adair, once more, lied about sending out a look for $200 instantly.
8/11 - Settled ConsumerComplaintsAgency.com $25.00 to try and solve this no brainer situation. At this time, Aqua Options owes $250.00 including expenses-to date.
8/30 - Approached Small Claims Judge and trying to utilize their Arbitration procedure before processing in court that'll charge one more $46.
At this time, in terms of I am worried - Aqua Options, particularly Dawn Adair, the Overall Manager, and her smooth salesman, Donna Loviccia, grab in the aged, drive people into signing agreements and guarantee presents after which switch the guaranteed present "lure & change" to be able to attract people into allowing them to their houses for alleged "free demos" that wind up costing hundreds in fraudulently acquired agreements plus they are carrying this out using the obvious understanding of the company entrepreneurs, John & Teresa Merlino. They've awful company methods as well as worse client relationships skills. Please prevent them and tell-all your pals and household to prevent them. This is the only means companies such as this are compelled to near and not mess other people.
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