Doing business with this company is a gamble. Sometimes you'll get a good deal, other times you'll get a headache. I've ordered from HandHeldItems two other times without a problem - but my luck ran out. Long story short, they sent me a defective product and 2 months later, I have yet to receive a replacement or a refund.
The details: I purchased a screen protector for my iPod on 6/20. I received it in a timely manner, but it was defective & cheap (you get what you pay for, but only I'm to blame for trying to save a buck) - there was a thin film peeling off the top of the protector that created distortion on the screen. I contacted the company and they asked me to send in a picture. I did and on 7/6, I was told that a new protector was shipped out. I was given a tracking number.
The tracking number was not a valid one according to the shipper's website, but when I contacted HandHeldItems to inquire about this a week later, I was told that I needed to allow more time for "your package to be updated online." This was my 1st clue that something wasn't right. I shop online A LOT and it's never taken a week for a shipping website to register a valid tracking number. When I still hadn't received the item on 7/19, I emailed HandHeld again and didn't hear back from them.
I forgot about it for awhile and purchased another screen protector from a local store so my iPod screen wouldn't get scratched up, but contacted them again on about 8/28. I was told that my re-shipped item must have gotten lost during transit and they'd send out another one. I asked for a refund instead since it had been so long and I already purchased another protector and the CS rep was completely unhelpful. He indicated that he couldn't issue a refund because the purchase happened so long ago (hello? I think that's your company's fault) and because the item had been "used."
When I protested, explaining that item was on my iPod for about 3 min. Before I realized it was defective, the CS rep told me "I am doing you a great favor by sending out replacement by voiding our policy." I was flabbergasted as to how I had violated their policy. I replied, asking what policy I had violated. I received a defective item, asked for a replacement, didn't get one after a lengthy delay, and was asking for a refund. That was 2 days ago and I haven't heard back since. I probably won't.
Trust me, it's not the money... I think my refund (if they had the decency to give it to me) would be about $2.75. It's the principle. I'll no longer shop here.
0 comments