Below is e-mail delivered since that time 10 more emails and 8 more telephone calls however no rersponse fromn Samsung or Amazon. I nee your support...
Dear Mr. John Revie (VP Home Entertainement Samsung Eelctronics America),
ON April 18th you/Samsung introduced that by 4-24-11 forward ALL clients who buy ANY Samsung 3D-TV MAY get 2 set of 3D spectacles at FREE. So that as of 5-1-11 extra pairs of 3D glasses are reduced to $50.00 a pair down from $129.00 a pair. It's all around the web and that I can offer all of the links for this your/Samsung statement.
I'm writing since between you/Samsung and Amazon.com I've invested hours about the telephone producing more than 10 telephone calls looking to get justice and equity completed.
On 4-27-11 due to the free 3d-glasses put into a 3D-TV purchase I requested a Samsung 3D-TV UN46D7000LF ($1825.00) likewise a Samsung Bluray BD D6700 ($239.00) from Amazon.com (YOUR licensed dealer). The 3D-TV reached my house on 5-4-11 and also the Blu-Ray on 5-3-11. (I've all bills, shipping paper-work to aid this)
I named Amazon on on 4-29-11 to request might the 3D spectacles maintain the container using the TYV or sdid I want a voucher to acquire them. Their solution was they wer NOT providng any 3D glasses and explained it had been a problem between myself and Samsung to contact Samsung to obtain the spectacles.
I called Samsung (1800-726-7864) and after much clarification was informed to contact the Refund Center (1800-635-8478) they might manage receiving me my spectacles.
I talked with Beginning who had been good, but stated she wasn't conscious of any free spectacles statement by Samsung and would need to study it which I ought to call-back today Friday 5-6-11.
I then called Samsung again and advised them the Refund Center understood nothing of the 3D spectacles and that which was happening at Samsung?
I had been informed by Helena (tech-support 1 800-726-7864) in no uncertain conditions that it had been not Samsungs obligation, but mine to get hold of Amazon dotcom and let them know to supply me the 3D glasses. She also stated I might wish to try to consult with Seller Assistance at Samsung.
I then called Amazon and was informed they hadn't been informed or approved by Samsung to supply the free 3D despite the statement that by 4-24-11 the spectacles could be supplied free of charge on my purchase. They explained to contact Samsung back and protest.
I've been a table tennis ball being returned between Samsung and Amazon, while all of you blames another, I like a client have suffered this misuse, unprofessional and uncaring treatment.
I, while you can easily see by my bill standing am a faithful Samsung Client possessing 5 Samsung technology products. I've another product to-order nevertheless the Samsung sound-bar HW D550.
I dont wish to get this to problem a nationwide problem (customers matters div in California, usacomplaints.com, etc., or include authority that'll reveal all this and produce a-class activity Tort (if you will find additional clients like me?)
All I'd like is my 2 Set Of Samsung 3d-glasses that's because of me like a client of Samsung and Amazon. I dont wish to have to find, follow and iron-out the conversation issues that appear to occur between Samsung and Amazon, 2 retail leaders and that I am leaping through hoops for you you both.
I'm 63 yr-old handicapped Vietnam era vet and that I am worn-out from all of this frustration and tension.
Please do the best point and assist me.
Sincerely,
Xxxxx xxxxxxxx
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