The staff at the store and the customer service call in number are you best friends until the sale is closed and the credit card charged. We had two problems, both of which were absolutely going to be looked after. 1. Delivery people for our new washer and dryer tracked dirt through our family room (did not wipe their feet before entering our home) We told the driver that the carpet was stained, noted it on the form they had us sign and the driver even took pictures. I followed it up with a phione call, was assured that they really "care" and would make it right. I would hear from them within a couple of business days. Well, it's 10 days later, have heard from no one, so today we had our family room carpet cleaned on our own.
Problem number 2. They screwed up a deliver of a dishwasher. Sent out a unit with missing parts. We refused the delivery, sent it back and were assured that a new one (with all its parts) would be delivered the next day (Monday). Next day comes... No delivery, no phone call. Called the store was assured that it would now be sent out on Wednesday and to compensate us for our inconvenience the would issue a credit of $50 against the cost of the dishwasher. Salesman told me that and the sales manager told me that. Guess what? No credit. So on the basis of scewing us around for a $50 dollar credit and not following through on the delivery complaint, after spending over $7,000.00 with them I will NEVER shop there again. Worse yet for them I will tell as many people as I can about the lousy service and those people that I tell will tell others and for the sake of a few dollars hhgregg will ulitimately be the bigger lose
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