It was supposed to be a GREAT deal—a new NET10 phone with all the modern features on sale. I thought, "maybe the problems I had with the old NET10 phone were because the phone itself was one of the least expensive. I'll spend a bit more so I can get a better phone." Ha! All I wanted to do was transfer the old phone number to the new phone. That shouldn't be so difficult, right?
Well it is for NET10 CSRs. I was told I had to wait for a new SIM card to arrive. After a week, it came. It didn't work. I was told it was defective and another would be sent. Waited... Waited... Called back. There was no record that a SIM card was to be sent. Requested one again. Waited... Called to make sure one was on the way. Guess what? No record that a SIM card was to be mailed. Requested one again after CSR kept trying to activate an already activated phone that they deactivated while trying to transfer the number initially.
So I'm paying for a new phone I can't use. Each time I call I get sh*tty attitude from the poor English speakers who don't know their jobs. I ask one CSR to tell me my address so I can be sure the SIM card will be sent to the correct place. She says she can't give that information and that I will have to tell her the address. I do then ask her to repeat it. She refuses. She says she is not allowed. I know this is total bull sh*t so I ask to speak to a supervisor.
As it turned out, she did not have the address correct. The so-called supervisor repeated it but got it wrong several times and even argued with me about what she repeated. Then, she said it wrong two more times! She also tried to take me through steps to activate the phone when that wasn't even the issue. I asked her if she had account history. She snapped that she did. If she had notes, she clearly did not read them. She had a really pissy attitude and very poor English skills. This made the whole ordeal even more frustrating.
I don't care how little these people are paid or their working conditions. I just want the service I pay for and am promised. CSRs should be able to speak clear standard English and they should be professional and cooperative. They should READ account history (especially when a ticket number is given as a reference to the status of the issue) and they should KNOW their JOBS and not just bull sh*t people. They should know how to apologize and NEVER ARGUE with customers.
Remember when long distance service was very pricey? Now, nationally, in many places, it comes with basic phone/cell service. [Majic Jack has it dirt cheap at about $50 per year]. Cell phone service is getting to that. The rates are going to come down and competition is going to grow. These MFs need to take their jobs seriously and realize customers allow them to have employment.
I will be looking for other company's no contract options. I have considered Boost. I will research that company first.in any case, I strongly do not recommend NET10's equipment or service.
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