I purchased a new mobile phone from Net10 from their website. They promisedthey would transfer my current minutesfrom my current Net10 phone to the new phone. I activated the phone using the instructions provided.
However, the new net10 phone would turn on, but would not make orreceive calls, and no minutes were transferred.
I called Net10 customer service at the numberthey provided (1-877-836-2368) 12 times and they were at eachtime unable to correct the problems.
Each time I called customer service, I workedthrough the procedures that they asked me to take. The service people used delaying tactics, sent me in circles, and even disconnected some of the calls.
They refused to provide an address or a returnauthorization number so I could send the phone back, and refused to send me afunctioning phone. They also refused to transfer or refund over 800 minutes.
0 comments