I bought a Net10 prepaid phone costing $79.87 and a $30, nonrefundable prepaid minutes card so that my family could get in touch with me when I'm not home. I activated the service online but found that even though I was asked my zip code and typed the correct code, I was given a long distance phone number for this area by Net10. Now, even though I have a cel phone, none of my friends or family can call me without being charged long distance fees. I checked Net10's terms of use and it simply said that I had to accept the number I was given, which I was more than happy to do, but there was no mention that this number could be a long distance exchange. I tried calling Net10 customer service with this issue but found it to be a series of recordings. The only actual people I could get on the line were tech support from an outsource company in India. The tech support operator, after researching the issue simply apologized for the inconvenience and told me that there was no way they could assign me a new number. This is despite the fact that Net10 offers a feature to transfer your number from a preexisting cell or home phone, so I know they have the capability. I asked to speak to a supervisor but was repeatedly put on hold. I never spoke to any supervisor and and have since filed a complaint with the Better Business Bureau. I spent $117 all totaled and Walmart will only let me exchange the phone for a like model as it's been opened, the card is nonrefundable and I'm stuck with a phone plan that I can't use.
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