Submitted against:
A & E Factory Support
3099 28th St SE
Grand Rapids MI 49512-1667
Criticism Information:
I'd A&E emerge to my house to correct a dishwasher. The dishwasher was creating a running sound 1 1/2 hours in to the period. The fix man arrived and stated we required a brand new push. We approved the push and he changed it. Paid $335.77 whole for restoration. That evening we went the dishwasher. The smae issue - 1 1/2 hours in to the period the machine started running. No change. I had been mad. I named the organization plus they rescheduled to return out over per week later. Meanwhile I'd Top Equipment fix emerge and examine my dishwasher 24 hours later. They examined the push and unearthed that it had been not NOT-BAD. They stated they might not determine that which was wrong using the device plus they didn't cost me for that visit. I subsequently place an end cost about the check after discovering the push wasn't poor. Then your next support technology From The&ELIZABETH arrived per week later and aplogized for that issue. He decided the dishwasher required a brand new circuit board. I said okay. He oredered the world board from my house and explained they'd negotiate on the payment once they delivered to set up the circuit board. The circuit board turned up in regards to a week later. I named and rescheduled for that panel to be mounted. A couple of days later THE 3RD technology From The&E turned up to set up the panel. Their name was Steven. He decided quickly the circuit-board was likely not hte issue. He explained he might deploy the panel but that it'd not really make a difference. He explained the strain on our dishwasher didn't possess a port which the water was syphoning from the machine when it ought to be keeping water. I told him that I ceased the check in the unique pump restoration since the push wasn't the problem and that I agreed to purchase the support demand him to look for the strain issue. He explained "this problem must have been solved from the last two technicians From The&E and he'd return to work to inform them equally exactly what the issue was." He also stated " he wasn't likely to gather for that support phone since that it will have now been identified the very first time a technology was thereby them-and that people had waited long enough to possess this resolved." He got both push and also the circuit-board back with him and that I believed the entire issue was solved. That evening I installed the port within the dishwasher drain point and went the dishwasher and Wallah! No further milling! Issue fixed! Today, I'm obtaining selection calls daily from TRS restoration attempting to gather about the end payment check. Daily two and 3 times each day!!! I'd named A&E numerous occasions plus they wouldn't contact me back again to solve. The selection organization don't fall the issue until A&E falls the problem. Personally I think that being billed to get a fix which was unnecessary, is Consumer Fraud. Personally I think that I'm also being harassed with a selection organization that's no company within this issue. I don't understand what else to complete.
Your Desired Resolution:
I'd such as the A&E to check out through on which their last specialist stated he'd do. He explained he might look after this issue which there wouldn't be any costs. I also would really like the selection organization to react by giving me a this issue is solved.
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