Do NOT do business with this store or this company. (Al and Elaine: you suck.) Switched to a pre-paid phone two months ago to save money and raised hell twice at this store, where I tried to make the switch, after the company charged me again this month. This store tried TWICE to sucker me with Verizon credit instead of giving me my money back. Everything they do is designed to wear you down (so of course they hand out fewer refunds): the foot-dragging, like making you repeat your story to more than one person for no reason. The second time, after about two hours of their games and my yelling in a couple of faces (one belonging to the a-hole manager), I got a call-center person to cough up the promise of a refund with a delivery date and tracking number. Now if the fake-nice staff really wanted to help, they would have placed the call immediately, the first time. I'm switching to T-Mobile. Good riddance.
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