I've always believed in SONY products. I bought their first
Walkman, their first BetaVTR, their first DAT machine, their first
Trinitron TV, even their first portable DAT machine, their first
PCV150 computer... I WAS a big believer in SONY.
The message said something about an errror due to a corrupted file
called. Iosubsys. I had never seen or heard of that file before.
I rebooted several times, even getting to the safe mode in Windows
and I tried to go onto the Internet to the SONY site thinking I
could find the problem there. Since I was in safe mode, the
computer would not allow me to log on to the net.
All of that changed last Friday, March 26,1999.
I was in the process of filling out a very important form when my
SONY PCV 150 froze up. I rebooted as usual. All of a sudden an
error message jumped up that I had never seen before.in fact, I
had never had any problem with my SONY computer.
I called the SONY numbers at 1-888-476-6972 and 1-800-222-7669 only
to find the longest. Most useless voice mail system I had ever
encountered. After several minutes of pushing numbers and hearing
more instructions, I finally got through to a SONY tele-tech named
Anthony (C06Q). He gave me an "Event" #: E04535221.
He immediately verified that I was a registered SONY user and asked
me what the problem was. I read him the error message right off the
screen. He then informed me that he could fix the problem but it
would cost me $19.95. I told him that I had never called SONY tech
support before and he asked for a credit card number.
I informed him that I do not use credit cards for I do not believe
in paying high interest for already high priced items. It's
senseless. I told him I would be glad to send a check or money
order. He asked me to get a credit card from my wife and give him
the number. I declined for I do not mix my business with my wife's
credit cards. They are for emergencies only. It's just that simple.
I informed him I had an ATM card and asked it that would work.
I told him how important it was that I get the forms filled in for
they pertained to a very important personal health problem
concerning my daughter. The SONY tech punched my ATM number and
name into their system and informed me that it worked. I wonder why
the tech was so uninformed that he did not know that their system
takes ATM numbers. I wondered why he hassled me about a credit card
number when he didn't even need one.
He then had me reboot my computer and told me to go to a c prompt
and type in ren smartdrv. Exe smartdrv. Old. That was the fix for the
corrupted SONY file.
The whole process took less than 5 seconds to tell me the line.
Now, I'm not a computer novice by any means. All the man had to do
is tell me just rename your smartdrv. Exe to. Old. It would have
taken him 5 seconds and saved a lot of time and phone costs to SONY.
Instead he fleeced me for $20.
I don't use SONY products anymore. I don't like getting ripped off.
I sold the Walkman and my SONY DATS the day after the ripoff. My
SONY PCV 150 is for sale now to the highest bidder and I may give
it away for I don't ever want another SONY product in my home or
business and I won't do business with anyone who uses SONY.
And the worst part, for SONY, their little $20 ripoff cost them
about $5,000 for I was planning on purchasing a brand new SONY
computer with ALL the trimmings including the digital cameras, all
that jazz.
I cancelled the order last Friday afternoon.
So, you sorry bastards at SONY, always remember one thing: your
greed to rip me off for $20 cost you $5,000 and you will never hear
the end of it as long as I live on this earth.
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