I purchased a Generac 48 kilowatt turbine in March. I paid $13,000 for this turbine. I bought the turbine from the seller in america (AP Power) using the comprehending that I had been likely to deliver the Turbine to Costa Rica where I'm creating a home. The seller in america explained there must be no problem with warraty protection since Generac had sellers in Costa Rica. The guarantee with this Turbine is meant to become three years and so I am designed to have guarantee protection until March. After about 25 hours of support, the motor of the turbine has failed. Our technician cleared the fluids about the turbine and we discovered that there's coolant within the gas which is really a really negative signal. I named Generac who established that my guarantee is actually legitimate. Generac called me to some regional supplier in Costa Rica who they stated might execute the repairs about the turbine. The seller educated me that my guarantee protection wasn't legitimate since I have didn't buy the turbine from their website. Additionally they advised me they might cost me $5000 simply to take a look at my turbine to determine that which was wrong withit!!! I quickly named Generac who stated they'd check out the scenario. After Generac investigated the problem, they transformed their tale concerning the guarantee. Today I had been informed when I'd bought the turbine in Costa Rica, it'd have now been protected beneath the guarantee. Nevertheless, since I have bought the turbine in america and released it to Costa Rica, it had been no further protected beneath the guarantee. I've bought a turbine from Generac that will be clearly faulty because the motor failed after only 25 hours useful.
Because of The problems I explained above, Generac is declaring they're not accountable for the guarantee on the item.
If businesses in america wish to improve their exports, subsequently for me they ought to not punish individuals who choose to move US items.
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