11/3
With “Black Friday” approaching and the official start of the Christmas shopping season I feel compelled to warn everyone where NOT to purchase their cameras, electronics etc. What place is that you may ask? It is hh gregg with stores throughout Indiana as well as several other states. Why? Because they do not back what they sell or keep their commitments-no matter what the commissioned sales person tells you.
I purchased a surround system and big screen stand/table on November 7. I should have been suspicious from the start when they failed to deliver my furniture as committed. Please note I paid an additional amount for the delivery. Why was my delivery delayed? My With “Black Friday” approaching and the official start of the Christmas shopping season I feel compelled to warn everyone where NOT to purchase their cameras, electronics etc. What place is that you may ask? It is hh gregg with stores throughout Indiana as well as several other states. Why? Because they do not back what they sell or keep their commitments-no matter what the commissioned sales person tells you.
I purchased a surround system and big screen stand/table on November 7. Furniture was apparently sold to someone else and delivered to them. My consolation for waiting several more days for another unit coming from Indianapolis was-TOUGH, WE ARE NOT DOING ANYTHING FOR YOU.
As for my surround system, I will not bore you with the specifics but I have had to return it FOUR occasions for repairs as the receiver was defective. Each “repair” left me without my system for AT LEAST one to three months! As a matter of fact when I got home with the “repaired” receiver I connected it and to my surprise –IT WAS STILL NOT WORKING. I returned it to hh gregg immediately. On this most recent occasion I returned my system I was advised by hh gregg management that I was to receive a new system as mine was defective. Well, this promise was made over a month ago and I still do not have my system-I have been without my system for three months so far this time. Total amount of time without my surround system is approx. Nine months. I filed a complaint with the BBB regarding this situation and hh gregg responded to the BBB that all repairs were made and I was satisfied-WRONG! I advised the BBB that hh gregg’s statement were false and inaccurate. I requested an exchange for my system but was refused. I now have a complaint filed with the Indiana Attorney General regarding this issue.
Hh gregg claims that customer care and satisfaction is their highest priority.
My purpose for this letter is simple-With so many REPUTABLE retailers there is no need to go to one that, in my experience, does not practice customer care and service or back their products.
It is a simple equation: hh gregg = BUYER BEWARE!
Sincerely
Julie Wilson
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