I had a terrible experience at US Cellular this past week. For one, I was waiting in line for over an HOUR, just to get service. And this hour long wait consisted of 2 customers. Second, US Cell did NOT tell me about their ongoing promotion where every phone in the store is free until Dec. 24. They just showed me a phone they wanted me to have. Also, I was talked to like a dog by the customer service rep, shirley. She also talked to all of the other customers that way too. 3 customers waiting in line after me walked out.
Also, with US Cellular, besides wasting your time and sneeking in extra charges every month, they also will no longer allow you to upgrade your phone until the end of your contract. I enquired to do so because my husband is stuck with an ancient phone they gave hime that NOBODY wants at all. So, I requested to pay the $10 fee to upgrade the phone before the contract was up. All that happened was "we'll see what we can do for ya", which sounded promising. 30 minutes later after helping other customers, he comes back and basically slams the door in my face. I said "You know, we've been customers of yours for over 15 years, and since this is the only promotion you guys have ever had, I would appreciate it if I could pay a fee and upgrade this phone so he can have a decent phone for the first time from your company". To which I was told to come back in a year when the contract was up to get a similar crappy phone that he already has. NO, I want the promotion to where US CELLULAR CUSTOMERS can actually get a perk after 15 years of loyalty, even if that means I have to pay a fee to do it.
So, I have decided, US Cellular, that my 15 years of giving you my business every month is about it for me. At US Cellular, the customer comes LAST, and not even being able to get a decent phone is ridiculous. I will switch to another company. They may not care that much either, but at least I won't be the laughing stock of all my friends with these garbage ancient phones that we are literally stuck with. And I'd also like to add that customers DON'T appreciate the abusive and insulting language used to ALL of us, not just me. THE BELIEF PROJECT??? LOL, the only thing they believe in is raising your bill, giving you phones out of the trash that a drug dealer wouldnt even want to use, and treating us LOYAL customers like the garbage we get our phones out of. Apparently it would've been such a problem to let us upgrade to a free phone that it is worth losing a 15 year loyal customer over. GoodBYE US Cellular.
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