I have never had such a horrible experience shopping online until now. I recently attempted to purchase a camera from Digital Liquidators after doing a month of research by trying to find the best price for my money. I eventually came across their website to find that my camera was about 30 dollars cheaper by base price compared to any other site.
I purchased the camera thinking it would already be in the mail by now, but little did I know their ploy to harass money out of their consumers. I received an email stating that I would have to call them to verify my purchase, which was fine by me. It is Sunday today and they are closed, but for some reason I received a call from their verification department Sunday night.
It was odd, but I attempted to verify my account. The male whom I spoke to was very demanding and made me feel very uncomfortable immediately. He tried selling me a battery in addition to the one that came with my camera and kept stressing that it would be so much more expensive if I purchased it at a later time.
He stated that it would be $129 retail if I waited any longer and did this twice to make sure that I truly did not want this extra battery. At this point I was already frustrated since I expected this call to only take 2 minutes and that its sole purpose was for verification.
So I said no and the next attempt was an extra memory card which he also tried to sell me. I already purchased one last week so I said no and it was on to the warranty. He told me that I NEEDED to choose a 1,3, or 5 year warranty in order for my camera to be shipped out. It is not stated anywhere on the site whatsoever that I needed to do this. So I said no and was somewhat irate at this point.
He insisted and kept repeating my final total without the verification even made. So this total is 40 dollars on top of what was originally stated in my checkout. They then informed that it was mandatory for a 20 insurance fee. Although this was not stated on the site, they still mislead you by saying, "We may contact you regarding adjustments to your order, including but not limited to tax and shipping which you will be informed of prior to billing." Since my purchase was not made and my credit card has still not been charged yet, it should not be considered a return so I should not have to pay the restocking fee.
They kept telling me that I was going to have to pay $25 dollars for nothing. I have to pay this company for having the worse customer service and ripoffs I have ever come across in my life? So how is this guy that is in the verification department trying to sell me extra items? So at this point I have never in my life been so angry. An argument arose between the two of us and he swore back at me which was when I hung up the phone. It's still Sunday night. I can't wait until they open tomorrow. I think it's a waste of time and these people are just money grubbing. It's not worth it to go through them!
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