We had a dishwasher installed by Home Depot. They didn't tighten the supply hose, and it ended up flooding the kitchen on 6/17. My local store has been very helpful, but they have used a company called VTK who have really been impossible to work with. They refuse to schedule their appts, just expecting us to sit here day after day and wonder if they are going to show up. They make mistake after mistake, meaning that what should have been completed by 6/23 or so is still not complete.
VTK sent a plumber out 6 hours after we called to tighten the connector. They then sent a company out 22 hours later to put fans and dehumidifiers in the home.By now the ceiling in the downstairs bath, and the floor in the kitchen were saturated, despite our best efforts to try and clean up as much water as possible. We were assured that our home would be returned to the condition it was in prior to the flood.
The kitchen floor had been installed on 6/15. It had to be ripped up. The ceiling in the downstairs bath had to be partially removed. The fans and dehumidifiers ran Friday, Saturday, Sunday, and Monday - 24/7. My electric bill is 70% higher than last month and almost that from last year. A patch needed to be installed in the subflooring. This meant the dishwasher needed to be removed. It is still sitting in the dining room. They did not plug the hole that the dishwasher drains into in the garbage disposal, andl while doing dishes, we found out that we were again flooding the same area. It only took about 4 hours to get a plumber to take care of it this time.
In the meantime, the ceiling downstairs was patched, and VTK was arrogant enough to decide that the ceiling should be different than what it was. All of my ceilings are swirled, but VTK doesn't have anyone who knows how to do it properly, so they decided they would paint the ceiling with sand paint. When they were told that the sand had to come off, it was not acceptable, they did scrape of the sand and proceed to slap a very thick layer of mud on the ceiling and make the most horrible mess out of the "swirls" you have ever seen. That was on Saturday 6/26. They assured me that they would be back today 6/29 to sand the ceiling down and paint it and that would fix it. Of course they didn't show up.
The people to install the floor did show up however. They put a layer of rapid set cement over the patched area (took 15 minutes), and then went to breakfast while it set. OK - they came back and started installing the floor. The original floor took 5 1/2 boxes to complete, but the guys only brought 5 boxes, saying they could stretch it to make it work. They ended up using the extra box that I hadn't yet taken back, but they still aren't done. The first half of the floor went pretty well, but then they guys started rushing because they were told they had to be back at base by 6 pm. When we told them that they were getting sloppy, and the last row was not straight, they ripped out the last two rows and left. They say they will be back in the morning. Somehow I am not very confident they will be.
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