I recently purchased a Hewlett-Packard Officejet Pro L7590 printer and I have also purchased ink cartridges that are not manufactured by HP. Since purchasing those cartridges the printer has stopped working and will not print. I purchased an off-brand ink cartridge because they are less expensive. When I wrote HP about this I received the following response:
“Hello Wayne,
Thank you for your reply. I am glad to assist you in this regard.
Wayne, I regret to inform you that HP All-in-One printers are designed to use only the HP Genuine cartridges and HP recommends you to use HP Genuine cartridges.
I understand how frustrating it can be in a situation like this. I regret that the quality of product and service you received did not meet your expectations. Candid feedback such as yours will help us to improve our product and service offerings. However, we are here to help you in the best possible way.
Your satisfaction is important to us.
Sincerely,
Jasmine
HP Total Careâ€
In other words, if I do not use their ink cartridges I cannot use their printer. This is unacceptable.
0 comments