Well let me tell you about the rollercoaster through hell I have been through with this company. Everything was going good for a while, and then all of a sudden someone went a little overcharging happy.
I went into a voicestream store in a local mall where I told the man that the SIM card in the back of my phone was not staying in place and my battery was loose and was cutting my phone calls out. So he pulls out a razor blade, and cuts my SIM card. So I asked should you be cutting that and he said something along the lines of oh yes we do it all the time. So trusting him I let him proceed. Then he stuck a business card in the back to make the battery stay in place.
: So I called Customer Service or there lack of, when I received a bill of over $300. I couldnt pay this I am used to $39.99 but they dont understand this. As if everyone is made of millions. Anyway I talked to this wonderful helpful lady who told me that they had made a huge error and she would talk to her supervisor to sign something and promised to get back to me the next day, never happened. I also told her about what happened at the mall. So she sent me a new phone but telling me to keep the battery and SIM card. I told her that is whats wrong with it though. And said if you have any problems just send those back. What the hell would the point of that be. But these are the intelligent people they hire. Called back about a billion times only to talk to people that told me I was lying and this person never existed. I was so pissed, what ever happened to the customer being right. This company does not have this instead they have scam as best as possible.
The calling went on for weeks and I received no information or help. I talked to this one lady who told me to fax my bill. I said cant you pull it up on your computer, when she said well I off and you can just fax it. So I said excuse me, and she said you are taking up my time call back. So I said let me talk to your supervisor and she denied me that. I was furious and this lady doesnt know what customer service means. Finally she gave me the supervisor who also told me to call back later because there call station was closing in about 5 minutes. Then the woman came back on and continued to tell me how much of her time I was taking up. Then she thought she hung up the phone and called me a bitch. Oh hell no, I think she needs to look in the mirror.
I then received another over $300 bill and still received no help. I had then talked to over 40 different people in this business and about 10 emails I had sent. I was also sent a letter saying I had to pay a $70.00 fee for a returned fee on my phone. All of this talking to peoples whos head was up their ass took up my time and money.
I have also been lied to about my phone plan and told I had something different on my plan from about everyone I talked to. For example: how many minutes I had, When I had those minutes, What were the extra charges, and a hell of a lot more false information.
This company needs to realize how many people they are pissing off. And the worst part is, is that they could care less. Talking to a real person takes forever because they are sitting there changing information on peoples bills. I am so sick of this company and all of anticts. They seriously need to grow up and get a life. If you in any way are considering joining this company DONT, unless you want to give your life to them because thats what they charge these days.
Sincerely,
Annoyed, Pissed, Frustrated, And being put through hell
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