Well, I think my converstaion with the "Customer Care Specialist" speaks for itself.
Question
03/21 12:41 PM Customer wrote
Hello, I have already called customer service about this a couple times. They determined that my phone # was being used somehow by someone else. They were saying that I called Orlando and Chicago and that was why my bill is so high. I have never called either of those places. I don't know anyone who lives in either of those places, plus, I was supposed to have free long distance anyways, so if I did call them, it shouldn't have made my bill that high. So, they (customer service) switched my number recently, but the lady said that I still have to pay for these calls that I did not make. That is outrageous and I cannot afford to be paying for that. I would never rack up my bill that high because I know that I cannot afford it. I should not have to pay for someone elses mistake or phone calls. Can this please be resolved?
Plan Charges $89.98
Call Charges $334.7
Taxes $68.04
One Time Charges $20.0
Adjustment $0.0
Total: $512.72
03/22 07:30 AM Customer wrote
Also, at the time that those calls were supposedly made, my number was #-#-4847.
03/22 09:24 AM VoiceStream wrote
Dear Customer,
Thank you for taking the time to contact VoiceStream Wireless. After reviewing your account information all calls made and charges billed is correct.
If you have any other comments, questions or concerns, please feel free to contact us anytime.
Thank you for choosing VoiceStream Wireless.
Sincerely,
Vanessa
Customer Care Specialist
VoiceStream Wireless
03/25 06:01 PM Customer wrote
That is impossible. Those calls were not made from my phone. I have it with me all the time and I know I did not make them. And, like I said, even if I was going to be charged for this mistake, my plan (according to the sales person) had free long distance.
03/26 06:58 AM VoiceStream wrote
Dear Customer,
Thank you for taking the time to contact VoiceStream Wireless.
We do apologize for any inconvenience brought upon you by this matter, and have taken the steps necessary to resolve this matter. At this time, we are considering the issue resolved and will no longer be able to correspond with you on this topic. If there is another problem you are experiencing; we would be more than happy to assist you.
If you have any other comments, questions or concerns, please feel free to contact us anytime.
Thank you for choosing VoiceStream Wireless.
Sincerely,
Vanessa
Customer Care Specialist
VoiceStream Wireless
03/26 04:51 PM Customer wrote
Ok, if I am being billed for a mistake on your end, I wouldn't say that it has been resolved. But apparently that is what Voicestrem considers resolved. Thank you for making my decision on what provider to have my next contract with easier.
J.
Joliet, Illinois
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