I am not exactly sure why I even have to do this. On 5/20/10, out of the blue in the afternoon, my cell phone apparently stopped working. I am unable to send or receive text messages, phone calls, cannot get onto the internet, nothing. This morning, after thinking that it was possibly a problem with the phone company itself, I tried this all again, with no luck. On 5/21/10, I call customer service after not being able to even log into my account online, and the rep (Rick) stated that my account was "temporarily suspended" and to go to this website. That is all the information I have received, he said that he couldn't even open my account, and that's all.
On 5/10/10,5/12/10, and 5/14/10, my credit card was charged through my paypal account, for top ups that from what I had understood would be deducted from the top up card that I had put in on 5/10/10. This being for the charges on 5/10 and 5/12. I switched from the $14.99 text plan to the $19.99 text plan, and assumed that since my credit card was not registered with Virgin Mobile as was stated to me when I first attempted to use my credit card (how my paypal account got involved in this I have NO idea whatsoever), that it was using the balance from the top up card that I had entered, in switching the plans. The charge on 5/14/10, for $10 more than the charge on 5/12, I have no idea what that is even for, as customer service stated that I switched from the $19.99 text plan to the exact same plan, which makes not one bit of sense to me. Why would I have one plan, and then 2 days later pay for the same plan AGAIN??? And even be charged for more for the exact same plan. I emailed customer service about this, once I realized what was happening (which I learned of through an email from paypal on 5/17 or 5/18). I am very confused at this point and of course received a very vague email that wasn't very helpful at all. All day 5/18,5/19 and until around 3P.M. On 5/20, I was able to use my phone and have no problems, and then out of the blue, everything is shut off.
I hope that this clears up my account and it is turned back on. I have hardly had any troubles with Virgin Mobile until this point, and since this cell phone is the only phone I have and I depend on it very very much, if my account is not cleared up today, I am going to have to switch phone companies and I do not want to do that. I don't even care at this point about the charges to my credit card, and except for the $33.28 charged on 5/14/10, which was declined by my credit card, I do not even want anything refunded to me at this point. I just want to be able to use my phone again, and to have my balance, which was $14.07 as of 5/19/10 to still be on my account, and still be set up on the $19.99 texter's delight plan. I very much need my phone and am missing many important things and meetings because of this error which was not my fault.
Please turn my account back on today; the earlier the better, or I will be canceling my account as well as my husband's and my son's account.
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