I ordered an item from this company. When I received it, it was obviously used. The box was open, packaging material was missing, and the item did not work. I contacted the company requesting to return the item and receive a full refund. They did not respond to my request. I finally filed a dispute with my credit card company, then they responed to me. They agreed to offer a full refund including shipping and my return shipping costs once they receive the refund.
I sent the item back to them and waited. Delivery confirmation showed they received the item, but they did not issue a refund. After several long phone calls, they stated that I will see my refund in my account in 2-3 days. I finally received my refund, but it did not include any of the shipping charges I paid and they said they would refund... After several more calls and emails, I am told they will not issue an additional refund because it is not their policy.
I am very frusterated... I contacted my credit card, but they stated they cannot handle the issue regarding shipping charges...
Guess I'm out of luck...
Please stay away from this dishonest, cheating company...
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