Purchased the HTC Contact telephone on April 1st within the Virgin Mega-Store (6801 Hollywood Blvd #105, Hollywood CA 90028) to get a whole of $270.61 (including duty), having a guaranteed refund of $100, which was said to be obtained after submitting a 'refund type' they were likely to deliver me within the email within a few months. Hence obtaining the cost right down to approximately $170.
Aside from a lot of additional issues that we wont bother formally worrying about (no party everywhere in or perhaps a 1-mile radius around my home, a damaged card reader position and AC adapter that both did not come under the $7 per month insurance), I clearly never obtained the refund form inside the guaranteed a few months.
I returned towards the shop 4 occasions to keep in touch with the sales reps that had offered me the telephone to ask that which was incorrect, plus they recommended me to hold back another a few months, twice.
The fifth time I went back, Run had parted ways with Virgin, so that they were nowhere found. At that time I'd been waiting 9 weeks.
I then visited the following closest Run shop (364 South La Cienega Boulevard, West Hollywood, CA90048) who, after roughly half an hour waiting, couldn't assist me and recommended me to make contact with customer support within the telephone.
The main reason I'd not completed this however was due to my poor encounters with customer support regarding my other grievances.
After numerous telephone calls, primarily comprising being reconnected to 'unauthorized' employees, investing hours waiting, simply to discover your phone being lowered eventually. Having a telephone that doesn't work-in your house/community clearly didn't support.
In September I ultimately got to a 'boss' called 'Jay' (all of the customer support employees have neither last names or worker figures), he assured me to repair anything for me personally, I clearly experienced really treated and respected him.
I had been designed to send him my revenue bill as well as my mailing address under interest of 'Jay' along side marketing rule 05/97140 to fax number 1866 9641216 and may anticipate my refund within a few months.
I am not in ownership of the fax device, neither do I've use of one, but 'Jay' helpfuly recommended me to visit the Run shop, simply because they might send it for me personally.
I did so the same-day, at another Run store area this time, naively expecting I'd have the ability to steer clear of the 30-minute delay time. Obviously I never noticed from 'Jay' again.
By this moment I'd transferred to a different section of hollywood, but I ensured Run got notice of this, and 'Jay' was likewise conscious of this. Additionally I ensured a long USPS email forwarding support was put up.
Another a few months later I was back at wherever I was previously, calling customer support all night on-end. As well as calling them through the web site www.sprintrebates.com, detailing my scenario. This often resulted in them informing me it was a problem that must be solved within the telephone, supplying me using the same phone number I'd been calling all allong.
Before long I eventually got to another 'boss' called 'Nathan' through email. He assured me to resolve the problem, the same as 'Jay' once had. I currently needed to submit exactly the same material (bill/tackle/promocode) via normal email, and that I might anticipate my 'standing' to become updated within 3 days, along with a refund within the mail within a few months. This clearly didn't occur, but because our contact was through email, I had been ready to get hold of him again, and then he recommended me to check all of the data and deliver it to him within an email (I'd recommended this technique in the very start because this is actually the only method to understand without a doubt that nothing got lost along the way).
'Nathan' established he'd obtained my data as well as guaranteed and fast procedure for only 3 months (or 15 business days as he named it). It was 02-22,3 months from that day might have been 03-09
To Get A change my 'standing' on www.sprintrebates.com did become a 'green' club showing I ought to obtain my sign in the email on or before 03-28. Clearly nothing happened. I approached 'Nathan' a few situations more, we got to the stage where I'd to deliver them my handle (for confirmation) through email, after which they'd stop the initial check and problem a brand new one. After confirming my handle twice 3 nights before (I acquired exactly the same email twice) I'venot noticed something however, but I firmly doubt wonders may happen. They are able to perform this sport for so long as they feel just like it.
Generally I've been actively seeking my rebate to get a measly $100 for just two decades today, my agreement with Run might have finished this month, but I thought I'd delay with falling my support till after I acquired the refund. To date it's charge me roughly 40 hours of my period, not mentioning gasoline cash/stamps/etc. I reside below on the F1 Student Credit that'll arrived at a finish quickly, therefore my period listed here is exceptionally valuable (not to mention costly). Right now this really is clearly more a of theory than cash, because it cost me a lot more compared to $100 I'll be acquiring, sometime.
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