After canceling COX for my BUSINESS PHONE LINE, several months passed and COX sent a bill for excess of $880.00 claiming early termination fee. After requesting PROOF of agreement to the early termination fee, COX representative Carla Jordan sent a FRAUD document which ADDED (inserted) a rectangular box claiming a 36 month term. I informed Carla Jordan I DID NOT sign for a 36 month term, and this "inserted rectangular box" was added, which makes the document a FRAUD. Carla Jordan claimed she would "research it" and get back to me. The next call I receive is from a collection agency asking me when I can pay the balance! As a current residential customer for Internet access, cable TV and a home phone, they have just lost their revenue stream from this service today!
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