From hh gregg in zanesville ohio.
On 12-29 we purchased an epson expense video projector and 80" display. After significantly pressing
To purchase a "5-year hassle free guarantee" for this projector from the salesman, we decided to purchase this warranty for $199.99, because this coated light substitutes when required.
The salesman stated that after i required support under this warranty to either give them a phone
Or stay in and tell them and it'd all be used care of quickly because it was
For in home assistance and so i wouldn't need to bring it in like some of the other reduced
Guarantee products.
Soon after installng this home theater projector and running it-up for your very first time, an
On-screen message declaring " substitute light " seemed at the end left of the monitor.
We continued to use this for some days and after i had been able to download a person manual in the
Web, i discovered that i really could use the handheld remote control to get into the projectoris setup
Which stated there were over 3000 hours of light use period already stored in memory.
After i returned towards the hh gregg shop that offered it to us on north maple avenue zanesville, kansas, among the salespeople who i requested about that said they forgot to reset this before i had been
Given the box. He explained how to reset the lamp hours using the remote and how to regulate the lighting.
After i looked over the brightness setting after returning home and reseting the lamp hours, i noticed
The lighting had been considered a higher amount than stated in my own downloadable
Guide.
I'd no problems with the projector apart from that the speakers within the projector wouldn't
Function, but since i have had purchased another surround sound system to use in our home entertainment,
It had been of lower significance to me at that time.
We used our home theater projector without problems before first week of december.in those days the "substitute light" concept seemed again because it had once we first bought the system.
The next week of dec, on 12-14, i visited the hh gregg shop where i'd bought
Our projector and 5-year "hassle free guarantee". It took about an hour to allow them to make
Preparations for something call to restore the lamp within my house since my service warranty was
For "in home assistance".
The service call was set for from 8am to 5 pm on 12-18-09. That point came and went without any phone
With no service visit. I'd made arrangements to have a day removed from work to become home so as
To allow service man using the new lamp in the home to generate the alternative.
I waited several days before you go back to hh gregg in zanesville to ask what happened. After i
Produced that visit it took almost 3 hours of my time in the store to have some kind solution to
Our requirement for them to honor our "5-year hassle free guarantee". I quit the store with only their
Created promise when they might not find everyone locally to get this done, they'd send our
Projector out for support. They'd given me a closed paper stating that "ge" might contact me
Within 24 to 48 hours from subsequently. Their 48-hours ended on 12-25-09 at 2:15pm without any call and
No service visit.
Their written word with this turned out to be ineffective.
On 12-29-09 at 1:35pm i obtained a phone from the business in florida from the person who said they'd
Released a fix solution to assistance our gray projector lamp. He explained i'd get a phone in the
Support tech to verify the visit and so i might be house.
On january 6 i obtained a phone from the very rude person about my projector lamp. I told him
They may require greater than a fresh light now because it quit on christmas day having a loud beat
Appearing just like a shotgun and gave off position smoking that we needed to open the exterior doors and make use of a
Container fan to clear the smell from the house. I've spent many dollars on-air freshers to obtain
The burnt plastic odor from the house.
Lacking been told where this person was calling from and them having plugged the callerid,
In addition to me being hung on before anything was set around replace my light, i named the
Quantity in the florida phone.
I came across i had been talking to joe from captovis sophisticated industries inc. He explained the service technology
Who'd just called me (and hung on me before establishing a consultation) experienced called him to
State they'd put up a trip for friday jan 8. I informed joe by what was said which nothing
Was set up for a consultation. Joe said he'd call me back herself d a couple of minutes. After
About 10 minute, joe named me back and put up a trip for between 10am and midday nowadays 1-8-10.
Nowadays roger turned up to check my projector promptly, but they sent him out without my new light
Since they said he'd to verify that (that i had been not just a liar) the lamp was out before 'they'
Might approve purchasing an upgraded. I later examined the website of captovis for quality
Info updates about my fix solution after which discovered they'd sent my order to find out
If it'd be authorized.
There is a record saying essentially they were going to determine when the lamp was faulty
Or at the conclusion of useful life. Despite roger observed the increased light, they be seemingly
Searching for more ways to make our "hassle free guarantee" into more of the headache than they
Curently have at this time.
I quit comments concerning their service tome on our $199.99 hassle free warranty on the internet
Site in my own fix solution document along with the more i believe about that the more furious i become about
Being ripped off from the hh gregg guarantee fraud i got suckered into.
At the moment i've no warm feeling that my guarantee is going to do anything more for me personally. It appears
It'd have been easier for hh gregg to possess given me a brand new light and so i might have mounted
It myself prior to the old light erupted.
After i last visited hh gregg, i recommended they might either pay to rent me a projector until
They'd the newest lamp in quarry, or send me house with another projector to utilize until my light was
Changed.
After i examined about the epson organization site to get a fresh light their price for that light, 2nd day
Shipping and insurance was $149.95 retail. I settled $199.99 for this useless guarantee and that i am
Producing my plans to let everyone know about this disaster.
Something must be done to avoid hh gregg from scamming people with your useless
"hassle free guarantees".
The next note was delivered to captovis...
Nowadays service computer examined our projector and unearthed that i had been correct in my complaint that light wouldn't seriously. Very ethical technology and he came after journey of 80 kilometers through our heavy snow. My problem now is that you sent him out with no new light. He was to simply check to determine easily was correct in my own report the light didn't seriously. He now needs to report this fact for you to help you choose to order my new light. That is obviously an insult to me by captovis, not from the service technology. He'll have the expense of his 160-mile trip using the problems he encountered in this bad-weather journey and when you decide if you'll recognize our "hassle free guarantee" by authorizing a brand new light, he'll have another 160-mile trip to return after which install our new light. I examined with epson which new light will definitely cost $149.95 retail including delivery, insurance and the processing fee. Easily had any idea this $199.95 "hassle free guarantee (ha!)" would have caused me so much difficulty, i'd not have fallen for that fraud that we are becoming a target of!!! The insult to me is compounded from the proven fact that i've waited since december 14 for you really to send a technology out to determine easily had been truthful in my own report of the projectors requirement for a new light. You, realizing the probably product required, delivered the superb ethical technology out to my home to determine easily was a liar. I guess in the place of you letting him to acquire our lamp in columbus today and return for that deploy, you'll probably wait and send him agreement for this new light through snail-mail and you'll probably find an alternative from china for some dollars less to save income. I'll probably need to wait another month to access use my home entertainment again. How will you individuals warrant this dreadful disaster that by no means, form or type can ever be called a "hassle free guarantee"??? You people have to be categorized within the same poor light-as hh gregg who sold me this evidently useless "hassle free guarantee". Exactly what do you tell me to possess me feel normally? You appear to be acting like the dental insurance company that will not authorize a tooth extraction to get a patient who complains of the toothache in a poor enamel till when you have the licensed & notarized benefits in the cornoris autopsy following the patient dies! Regarding your privacy secured records, i'm specified you'll also secure this comment of mine to prevent people from reading of my terrible transactions with your "hassle free guarantee". Clearly my note contains private information you want to not be made public, just like my first notice that you closed as personal. These notes aren't the kind information you wish to be seen by potential customers. There have been no profane phrases utilized by me and that i created no statement that we can't show in a court of law. Talking about a court of regulation, have you been making me to take legal action against you to be able to merely obtain my warranty support i've already taken care of? Precisely what is the problem in living around your warranty service your debt in my experience? In this planning by me to be made total i undoubtedly am likely to include an extension of my warranty period to add the full time i've waited unnecessarily for such an easy work as a projector lamp alternative.in order there be no misunderstanding of my intent or perspective, i would like to state i'm really dis satisfied with your insufficient responsibility in this issue. I've already been cheated with this joke of the "hassle free guarantee" and also the worst that will happen is that you don't honor this matter and that i am stuck for purchasing a new light myself. Really it has already happened aside from me purchasing the new light myself, therefore precisely what are you people as much as anyhow? Yes i'm furious, dissatisfied, frustrated, upset in addition to determined to talk about this disaster with as much businesses when i could contact. There remains no acceptable reason which could explain just why you sent a great service technology to date in order to determine easily had been truthful in my own report of no light originating from my projector. And you sent him out all of the many miles with no replacement lamp. What did you think was the issue, did you think it was merely unplugged? How will you explain how it might make this type of loud beat, the light venture out and smoke emerge the cooling fan exhaust and neglect to show any power on lighting if it had been unplugged? Do you consider i simply fell from the turnip vehicle? Do you consider i'm silly? Do you consider i'll just get tired of these "run arounds" and forget i taken care of a-5 year "hassle free guarantee"? I simply checked and found there are a lot of more words remaining in my computer and that i possess a big rural mailbox in addition to 2 web services at my house. I'm not threatening you by any means, but i guarantee you i'm already getting ready to begin my publications of the unbelievable ridiculous rip-off "hassle free guarantee" disaster quickly. I'm sitting at my laptop within my home entertainment space, taking a look at a momentary 13" lightweight tv i bought just in order to look at tv while waiting for our "hassle free guarantee" to displace our overhead projector to performance again. After i understand this small television, i can't avoid seeing my stunning 80" display above and behind this small 13" image. Our 80"' display about the wall is a superb memory of how significantly i've been tricked and cheated from the money i allocated to this worthless and poor excuse of the guarantee. Not just did i invest $199.95 for this laugh, i invested another $149.95 for that little lightweight in order to look at only a little television while waiting on my new light. And of course the sales tax i settled for your hardly any television and warranty!!! I introduced my camera in and that i am today capturing along with a brief movie i'm thinking about posting on the internet. I've spoken with the agency that explained they need copies of all of the functions of the disaster to allow them to occupy the quest to assist prevent others from falling victim of one's apparent fraud. Yes, i ought to have already been smart enough to confirm these guarantees before i invested my cash, nevertheless when i purchased my new home theater system elements i dropped in to the salesmans guarantee of so just how "difficulty and worry-free" this warranty could be.
My youngest son just emailed me a sizable listing of internet sites which i will post this disaster. I'm burning every detail of the transaction the moment i have it altogether and so i only have to paste the files without re writing for each website. My oldest son just brought me handles of agencies to email report copies to aswell. He gave me $100 for postage and printer to assist within this quest. One of my grand daughters stated i ought to rent a projector you need to include the rent in the match before you make good on the warranty. She said she heard about an identical case in which a ripoff company covered someones vehicle and included in the match got the rentalcar taken care of due to the wait run around techniques used to delay focusing on the insured's vehicle.
It'd have been nice when the technology you sent today had actually been sent having a new light. It'd have been nice easily might today be watching my home entertainment in the place of squinting at my new small 13" lightweight. It'd have been nice if my guarantee had worked back on december 14 and that i wouldn't have been forced to hold back almost per month simply to see the initial service technology delivered to me for my need of the fresh light and discover you just sent him to determine easily was a liar.
You people are far worse than what you appear to believe me of.
Your declaration " have to decide if light was faulty or its normal lifetime finished." leads me to think whatever you are as much as would be to stall me and additional delay your obligation tome. What difference does it make when the lamp was defective or in the natural lifetime had finished. The warning to restore light seemed onscreen every time i switched my projector on. The projection screen got deeper each day until it finally erupted. Precisely what difference does it create? Should you decide in your little minds the lamp was faulty can you then utilize the reason you had to attend until you can attempt to get epson to displace the lamp and make me wait even longer? Based on the epson site, the lamp life must be around 2000 to 3000 hours. This light had 3000 hours
Onto it after i created my first connection with hh gregg and they explained to reset the lamp hours and arrive the lighting. Right before it quit entirely the lamp timer had again realized 3000 hours that is at least double living hours stated by epson. I would like to make this obvious... The hours on this lamp were over 6000 hrs when it failed! What more would you like? Your debt me in the minimum a projector and we'll handle other issues in court should you not make efforts to honor our warranty in a short while. For me you need to approve your computer to buy a brand new light instantly as this has been slow for way too long by you apparently trying to avoid praising my guarantee. I'll not follow more conjured up delays in submission. Yes, i'm venting, sorry, i'm just starting to port. Possess a good-day
I forgot to say that i got each day removed from work to meet your service tech today. What i dropped by being here to satisfy him and so i might again view my home entertainment might have bought me atleast 2 lights from epsons site!
I examined hh gregg about the bbb site and found they're rated being an 'y'.
I submitted a complaint using the bbb against hh gregg over this issue.
I submitted a complaint using the federal trade commission against hh gregg
Over this matter.
I submitted a complaint with the ohio attorney generals office against hh gregg
Over this matter.
I'm just starting and will continue untilsuch period when i am made entire
Using the honoring of my guarantee.
Thanks and possess a great evening.
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