Last year I purchased an unlocked Blackberry Bold (9000) from Negri Electronics, since I did not want to deal with the poor quality serviceand customer support of AT&T. I paid over $600 for the phone thatAT&T would have sold me for $199. Thephone arrived in perfect packaging (with an AT&T logo on it) and as soon asI inserted my T-Mobile Sim cards the phone and the texting functions started towork.
However, when I tried to register my phone on the Blackberryserver it would not let me do it. Thinking that I may not know what I am doing, I gave the phone to the technical staff at my office (a Fortune 500 company) sothat they register the phone on the Blackberry server for me. I was surprised to find out that they couldnot register the phone on the server either. They had contacted T-Mobile andBlackberry people to solve the issue but they had not been able to help eitherand finally had told our technical people that they did not know what theproblem was and suggested going to AT&T to see if they can help, butAT&T obviously did not want to have anything to do with an unlocked phonewhich was not on their network.
I then tried to see if I could receive Gmail and Yahoo emails and I foundout that the phone just did not work for any emails. I Finally Icontacted Negri Electronic thinking that if anyone can help it should bethem. But I was wrong; Mr. Duncan, the so called guru of Negri Electronics, at first appeared helpful suggesting that I must not be registered on theT-Mobile network and when I started to explain all the saga I had been goingthrough he just stopped responding to me. I pursued the matter over the past year periodically sending emails to Mr. Duncan so that maybe he can find a solution but it seems that my emails end upin a black hole since I am not getting any response.
Needless to say that I finally went ahead andbought myself another unlocked Smartphone from Europe and have had no problemin registering it on the network and receiving emails. It just appears that my Negri Electronicsphone was a lemon and they did not help me to fix my problem. I would never again buy anything from theseguys and will tell everyone about their poor after sale customer service andsupport.
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